How do I book or make a reservation?
You can book online to receive an online discount, or call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can book a tour with us in person at our office location, provided our office is open.
How do I pay for my tour?
If you are reserving your tour online, your credit card will be charged within 24 hours. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can pay us in person at our office location for any tour, provided our office is open. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number.
What types of payments do you accept?
Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept debit cards with symbols of these card companies. Please note that “pre-paid” cards and “travel” cards often are not accepted by our system and it is possible we may ask you to provide an alternate payment method if the initial payment does not go through.
Cash: You can pay cash at our office location for any tour. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number. Please state to your reservation agent that you would not like your card to be charged and that you would like to pay your Expedition Leader in cash on the day of your tour.
Apologies, but we do not provide a travel or personal check payment option, nor can you choose to pay with cash for any online reservations.
Will I get a discount if I book a second tour?
Are there any advantages by booking my tour online?
Can I combine two or more discount codes?
At this time only one discount code can be accepted per reservation. You must choose which one you would like to apply upon making your booking. There is a space for the discount code or “tracking code” on the final page of the booking form.
My discount code isn’t working!
Not every code will be applicable to every single reservation. Please read the terms of the discount code you are attempting to use carefully, and note that some codes provided by third parties may have expired. If the code is valid and has been correctly applied you will see the value reflected on the final checkout page before submitting your reservation.
I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?
Unfortunately, any discount code you would like to use must be applied at the time of your booking. The code must be redeemed at the time of reservation and cannot be applied after you have made the booking.
Can I cancel or change my reservation?
Airport shuttle transfers, all Bay Cruises & Ferry Tickets, Alcatraz Tours, Seaplane Tours, and any other 3rd party tours are non-transferrable and non-refundable. For Extranomical-operated tours, any cancellations and changes are subject to a 10% or $35 fee, depending on the tour, and must be made 72 hours before tour departure to get a partial refund, or at least 10 days in advance if the reservation includes a hotel accommodation.
Where do I pick up the tickets for my tour?
You do not need to have a physical voucher to board Extranomical-operated tours. Please follow the instructions on your confirmation for any 3rd-party-operated tours such as Bay City Bikes, Blue & Gold Fleet, Airport Express, et al. If you have purchased the Ferry Bay Cruise tickets, your Expedition Leader will give these to you upon boarding your tour.
Please note that Alcatraz Cruises will require that each adult boarding the boat to Alcatraz bring their photo ID or passport for identity verification.
San Francisco is famed for its hills, so we're offering guests the opportunity to cycle up them without the effort! How? By reserving our Self-Guided Electric Bike Rental plus Ferry. Cruise up those treacherous hills with ease on one of our pedal assist electric bikes. With a Self-Guided Electric Bike Rental plus Ferry, guests will have the use of their Electric Bike for a full 24 hours, meaning you have the freedom to go anywhere in the city. Most people choose to cycle the Golden Gate Bridge and return by ferry from Sausalito, which is why we include the ferry ticket in this option. Leaving from Fisherman's Wharf there are wide bike paths all the way up to, and across the Golden Gate Bridge. From the far side of the Golden Gate Bridge it's a fun downhill cycle to the quaint village of Sausalito, not to mention amazing views of the entire San Francisco Bay. After spending some time in this great spot, guests can then take their bikes onboard the Ferry and sail back to San Francisco Bike Specs: Hybrid City Bike Panasonic© Lithium Ion 26-volt, 9Ah Battery Pack. 250-watt brushless hub motor VPAC (Variable Pedal Assist Controller) with torque sensor. High mileage range with pedal assist 44-47 pounds, including battery.
|24 Hours||Collect your Electric Bike at 501 Bay Street, conveniently located in Fisherman's Wharf, San Francisco. The San Francisco Bike Rental plus Ferry includes your Ferry ticket to return to San Francisco from Sausalito - so no waiting in line for a ticket once you get there! This will give you more time to explore the sights of Sausalito and Tiburon; make a stop at the Golden Gate Bridge for stunning photographs and visit the uniquely beautiful Palace of Fine Arts|
Self-Guided Electric Bike Rental with Ferry
|Tour Prices*||Adults (12+)|
- Full 24 hour rental
- All electric Bikes are pedal assisted
- Provides help for San Francisco hills
- Bike the Golden Gate Bridge
- Return by Ferry