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Terms and Conditions

The purpose of our website is to provide general information about the services we provide and to allow you to purchase these services if desired. By accessing and using the website, you signify your agreement with its terms of use.

Privacy Policy

Please refer to our privacy policy.

Departure Times and Locations

We endeavor to provide departure locations and times for the service, which are as accurate as possible. However, we reserve the right to vary such departure points and times without notice, as circumstances require.

Tour Routes

We reserve the right to deviate from the route of a service in the event of marches, parades or where prudent to do so in the light of the circumstances.  We assume no responsibility for delays caused by breakdowns, traffic conditions, inclement weather, accidents, park closures, wildfires and other conditions beyond our control.

Luggage Policy

You are allowed up to travel with up to 2 small items free of charge. These items must be within the size limitations. The maximum size allowed for the small item is 24”x16”x10”, or 60cmx40cmx25cm. Any “Oversize” luggage larger than those dimensions is $50 regardless of the number of personal items brought on board. You must advise us of oversize luggage 48 hours prior to departure in order to guarantee the accommodation of the luggage on the vehicle.

Pricing and Promotional Offers

All prices are inclusive of applicable local taxes, tolls and entry fees unless otherwise noted in the tour description. We reserve the right to alter the prices of any tour package immediately and without notice.

We may offer discounts or promotional offers, with or without a promotional code. These codes are only valid for one transaction. We do not bear any responsibility or liability for discounts or promotional offers published on external websites and reserves the right to withdraw any discounts and promotional offers at any time without notice.Tour purchases are final and promotional prices may not be applied after purchase or if you discover a different rate or offer on another website.

Cancellation Policy

Full refunds will be given for cancellations to any 1-day and half-day tour reservations made more than 24 hours before the scheduled departure time. Any cancellations with less than 24 hours’ notice will not be entitled to any refunds.Tours with hotel packages and other third-party attractions tickets (ie. Monterey aquarium tickets) cancelled or changed with more than 10 days notice prior to departure, will incur a $35.00 fee or a fee of 10% of the package cost, whichever is greater. Cancellations of any Tour package or 3rd party attraction ticket with less than 10 days notice will not be entitled to any refunds. Airport shuttles, Bay Cruises and Alcatraz tickets are nonrefundable. All Alcatraz tour package sales are finalTours may be cancelled by Extranomical Tours due to insufficient bookings. Please call at least 24 hours before travel in order to confirm your tour.

Images

You hereby acknowledge that Extranomical Tours may take photographs or video on-board any of our tours. This is for safety purposes only; we do not retain images or use them for marketing or promotional purposes without your written consent.

General Conditions

Extranomical Tours will not refuse to provide transportation based upon race, color, national origin, religion, gender, or orientation.We are not responsible for any lost items left in our vehicles.No pets are allowed on board the bus, except ADA service animals. Sufficient advance notice is requested so that we can ensure there will be enough room for the animal.The consumption of alcoholic beverages or cannabis products is prohibited on board our vehicles.We require that customers remain seated while the tour vehicle is in motion.We may, at our discretion and without further liability, remove a guest from a tour if we deem his/her conduct offensive or a nuisance to other passengers, or if behaving in a way that constitutes a risk to his/her safety or to the safety of other passengers.

User's Responsibilities

Extranomical Tours, LLC. offers no guarantees or warranties that the content of this website will be uninterrupted, timely, error free or free from viruses. We continually update the website but do not accept any responsibility for outdated or inaccurate information. Content is subject to change without notice. Use of information on this website is at your own risk. It is your responsibility to ensure that Extranomical Tours’ products and services meet your requirements. Extranomical Tours, LLC does not accept liability for misuse of this information.

Prohibited Use

Unless otherwise stated, the content, the text, graphics and look and feel of any of the pages belongs to Extranomical Tours LLC or its licensors. All trademarks, service marks, company names or logos are the property of their respective holders. Reproduction of the content on this website for commercial use is strictly prohibited unless written consent is given by Extranomical Tours, LLC. Permission can be applied for via [email protected] and/or intentional misuse of this website is also strictly prohibited. Unauthorized uses of the website include but are not limited to: duplication of the websites content, creating a link to the website without express permission, and making a false or fraudulent reservation.

Links to Other Websites

From time to time this website may contain links to other websites. Extranomical Tours, LLC. does not endorse, nor do we accept any responsibility for the content contained in 'linked' websites. Users should be aware that once they leave our website, they become subject to the terms of use and privacy policy of the new site.

Licensing and Insurance

Extranomical Tours is a full-service and fully insured transportation company, under the authority of the California Public Utility Commission and U.S. Department of Transportation.

Waiver of Liability

General Warning Regarding Contagious Diseases

Even with our best efforts, Extranomical Tours cannot prevent you or your touring group from being exposed to or contracting infectious diseases, when taking one of our tours. Therefore, if you choose to engage in tour activities or utilize vehicles provided by Extranomical Tours, you may be increasing your risk of contracting or spreading an infectious disease.

Waiver of Lawsuit/Liability

I hereby and forever release and waive my right to bring suit against Extranomical Tours and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of infectious diseases or viruses related to utilizing services and vehicles provided by Extranomical Tours. I understand that this waiver means I give up my right to bring any claims including, but not limited to, personal injuries, death, disease, property loss or any other loss. In addition, I hereby and forever waive any claims of negligence, and any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen.

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