As we have several different vehicles, we don’t know until the morning of your tour which vehicle will be hosting your tour as well as the name of your Expedition Leader. Please feel free to call us in the morning of your tour if you like. Regardless of which vehicle will come to your location, it should say “Extranomical Tours” on it.
Are there restrooms on board the vehicles?
Our vehicles at this time do not have any restroom facilities. We do, however, make several stops throughout the tours and there will be opportunities for you to use the restroom.
What do I have to be aware of when traveling with a child?
Please note that for your child's safety, we require you to bring a child safety seat or booster seat for all children under 8 years of age or 4' 9" in height, as dictated by California State Law. You will be required to bring your own child seat on all motor vehicle tours. Failure to provide a seat for your child will result in forfeit of your seats on the tour without a refund. Please also note that any children 12 years and older must have an adult ticket as they do not qualify for a child-priced ticket.
What kind of luggage am I allowed to bring?
You are allowed up to travel with up to 2 items (i.e. 1 Personal item + 1 Overnight bag) free of charge. These items must be within the size limitations.The maximum size allowed for an overnight bag is 22”x14”x9”, or 56cmx36cmx23cm. Any “Oversize” luggage larger than those dimensions is $50 regardless of the number of personal items brought on board. (i.e. 1 Oversized luggage - $50, 2 Oversized pieces = $100). You must advise us of oversize luggage 48 hours prior to departure in order to guarantee the accommodation of the luggage on the vehicle.Great news! Our luggage policy does NOT apply to our Lake Tahoe tours! However, please be courteous and keep in mind that we have limited storage space on our vehicles.
Can I bring a wheelchair on the vehicle?
We do have wheelchair-capable vehicles available – subject to availability. Please notify us at least 48 hours in advance if you are bringing a wheelchair on the tour or at the time of your booking so that we can make the appropriate arrangements.
Do you have a lost and found?
Yes, items left in the vehicle are stored in a lost and found area for 30 days. If you left something on one of our tours, please give us a call office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700 to see if it has been found. Once you have confirmed with us that your item has been found by our staff and you are still in town, you can come by to pick up your item. Otherwise, we will ship almost any item to any destination within the U.S. for a flat fee of $25. Extranomical Tours is not responsible for lost or stolen items.
How accurate are the times on the itinerary?
Times listed are approximates only. Traffic and other unforeseen issues can cause delays or changes in these times, which are out of our control. Please do not make flight/travel arrangements on the same day as your tour. Extranomical Tours is not responsible for and will not be providing any compensation for missed flights or appointments.
What is your address?
We are located at 1590 Yosemite Ave. San Francisco, CA 94124.