See our Sanitation and Safety Practices

One-Day and Half-Day Tours

Full refunds will be given for cancellations to any 1-day and half-day tour reservations made more than 24 hours before the scheduled departure time. Any cancellations with less than 24 hours’ notice will not be entitled to any refunds.

Overnight Tours

  • Cancellations/changes to a booking more than 10 days before tour departure - 10% of the booking value
  • Cancelations and changes 10 or less days before tour departure – No refunds.

Alcatraz Packeges

Alcatraz packages cannot be altered, and are non-refundable. The Extranomical-run portion of any Alcatraz package may be rescheduled (subject to availability), but is non-refundable.

Third Party Tours

Bay Cruises, Ferry Tickets, Hop on Hop off passes are non-refundable and non-transferable.