You can book online to receive an online discount, or call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can book a tour with us in person at our office location, provided our office is open.
How do I pay for my tour?
If you are reserving your tour online, your credit card will be charged within 24 hours. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can pay us in person at our office location for any tour, provided our office is open. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number.
What types of payments do you accept?
Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept debit cards with symbols of these card companies. Please note that “pre-paid” cards and “travel” cards often are not accepted by our system and it is possible we may ask you to provide an alternate payment method if the initial payment does not go through.
Cash: You can pay cash at our office location for any tour. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number. Please state to your reservation agent that you would not like your card to be charged and that you would like to pay your Expedition Leader in cash on the day of your tour.
Apologies, but we do not provide a travel or personal check payment option, nor can you choose to pay with cash for any online reservations.
At this time only one discount code can be accepted per reservation. You must choose which one you would like to apply upon making your booking. There is a space for the discount code or “tracking code” on the final page of the booking form.
My discount code isn’t working!
Not every code will be applicable to every single reservation. Please read the terms of the discount code you are attempting to use carefully, and note that some codes provided by third parties may have expired. If the code is valid and has been correctly applied you will see the value reflected on the final checkout page before submitting your reservation.
I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?
Unfortunately, any discount code you would like to use must be applied at the time of your booking. The code must be redeemed at the time of reservation and cannot be applied after you have made the booking.
Can I cancel or change my reservation?
Full refunds will be given for cancellations to any 1-day and half-day tour reservations made more than 24 hours before the scheduled departure time. Any cancellations with less than 24 hours notice will not be entitled to any refunds.
Tours with hotel packages and other third-party attractions tickets (ie. Monterey aquarium tickets) cancelled or changed with more than 10 days notice prior to departure, will incur a $35.00 fee or a fee of 10% of the package cost, whichever is greater.
Cancellations of any Tour package or 3rd party attraction ticket with less than 10 days notice will not be entitled to any refunds. Airport shuttles, Bay Cruises and Alcatraz tickets are nonrefundable.
Where do I pick up the tickets for my tour?
You do not need to have a physical voucher to board Extranomical-operated tours. Please follow the instructions on your confirmation for any 3rd-party-operated tours such as Bay City Bikes, Blue & Gold Fleet, Airport Express, et al. If you have purchased the Ferry Bay Cruise tickets, your Expedition Leader will give these to you upon boarding your tour.
Please note that Alcatraz Cruises will require that each adult boarding the boat to Alcatraz bring their photo ID or passport for identity verification.
Morning: Escape from the Rock Cruise Escape from the Rock is the perfect alternative to the Alcatraz ferry cruise. Enjoy 360-degree views of Alcatraz Island as you circle around the island twice. Learn about this prison without stepping foot on the island and hear astonishing tales of escape attempts. Hear about the brutal life and the unscripted accounts of life on "the Rock." After departing from Pier 39, your 90 minute cruise consists of sailing under the Golden Gate Bridge, passing by Treasure Island, and Sausalito. Discover what life was like in this maximum-security prison on the Escape from the Rock cruise.
Afternoon: Muir Woods & Sausalito PM Tour Our 4-hour Muir Woods & Sausalito PM Tour from San Francisco gives you about an hour to enjoy the tallest Coastal Redwood Sequoia trees in Muir Woods National Monument. You'll have the chance to take a walk or just enjoy nature as you take in the beautiful scenery and the fresh air. Stop in the quaint seaside town of Sausalito (optional) for some shopping at boutique shops and art galleries and perhaps pick up a souvenir. You can also choose to take an optional ferry back to Fisherman's Wharf or the Ferry Building in San Francisco (fees apply). This combination of Muir Woods and Escape from the Rock will create a lasting memory on your San Francisco trip.
Muir Woods & Sausalito Tour with Escape from the Rock - Times Approximate
Morning - Escape from the Rock Cruise
Weekdays at 10:00 AM (Jan 2 - May 13) Weekends at 11:30 AM (Jan 2 - May 13)
Daily at 11:30 AM (May 14 - Sept 3)
Daily at 11:15 AM (beginning Sept 4)
Escape from the Rock departs from Pier 39, and is a perfect alternative to the Alcatraz ferry cruise. Circle around Alcatraz twice, sail under the Golden Gate Bridge, and listen to exciting tales of famous inmates' escape attempts with sound effects. See and learn about Alcatraz without stepping foot on the island. Full bar on board.
*Tour departure times are on a first-come first-serve basis.
Afternoon - Muir Woods & Sausalito PM Tour
1:00 PM-1:30 PM
Pick-up for your Muir Woods & Sausalito Tour from San Francisco at Fisherman's Wharf or downtown hotels.
2:00 - 4:00 PM
Our San Francisco Muir Woods & Sausalito PM Tour, we will drive over the Golden Gate Bridge, through the Marin Headlands, and arrive at Muir Woods National Monument. Explore inside the redwood forest for over an hour, take a short walk, and enjoy the clean and fresh air.
4:00 PM - 5:40 PM
Drive to Sausalito and visit the boutique shops and art galleries. Optional: stay longer and return to San Francisco by ferry (ticket not included).
Drive back and drop-off at your San Francisco hotel or local attraction.
Muir Woods & Sausalito Tour with Escape from the Rock