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1-866-231-3752 (5am-10pm PST)

Frequently Asked Questions (FAQS)

 

Choose a question or read all questions & answers:
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Reservation-Related FAQs:

 

Pick ups-Related FAQs:

Tour-Related FAQs:

 

General FAQs:

From Left to Right: San Francisco, Yosemite National Park, Wine Country, and Muir Woods National Monument

Reservation-Related FAQs
        Q: Can I cancel or change my reservation?
        A:

  • Cancellations or changes must be made 72 hours before tour departure, or at least 8 days in advance if the reservation includes a hotel accommodation to get a partial refund.

  • Airport shuttle transfers and Alcatraz tickets are non-refundable. Cancellations and changes are subject to a 10% or $25 fee, whichever is greater. 

  • Private Tours/Charters' cancellations or changes require a 2-week notice.
 

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         Q:  How do I book or make a reservation?
        A: You can book online to receive an online discount or call our office at 1-866-231-3752 or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations.
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        Q:   How do I pay for my tour?
     A: If you are reserving your tour online, your credit card will be charged. Reservations by phone require a credit card to hold your seat(s). If you choose to pay by credit card over the phone, there is a $2 per person service fee. No service fees are charged on internet reservations. Cash can only be paid directly to the tour guide on our Yosemite & Giant Sequoias 1 Day Tour and Redwoods & Wine Country 1 Day Tour. You can also come to our dispatch office prior to the tour departure date and pay cash directly. 
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         Q:  What types of payments do you accept?
        A:

  • Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept Debit cards with symbols of these card companies.

  • Travelers Checks: We accept valid & properly signed Travelers Checks as a substitute for cash payments.

  • Personal Checks: Apologies, but we do not provide a personal check payment option.
 

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Pick ups-Related FAQs
         Q:  How do I get on your tour?
        A:

  • From the East Bay: take BART and meet us at the Parc 55 hotel, located across the street from the Powell station.

  • From the Peninsula or San Jose: take Cal Train and meet us at the 4th Street Station. We will meet you next to the taxi stand on Townsend Street.

  • By Car: Many hotels from where we pick up offer public parking. If you choose to get picked up from the Caltrain station on 4th Street, you can park at Safeway's garage on Townsend & 4th St. Fees apply.

  • From a San Francisco Airport Hotel: We recommend taking the BART to Powell BART station. Above this station is the Renaissance Parc 55 hotel, where we would pick you up. If you are leaving early on our Yosemite & Giant Sequoias tour, we can pick you up from West Oakland  BART (1451 7th Street) which has a later pick up time and a direct train from the Millbrae BART station (200 North Rollins Road).
 

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         Q:  Where do your tours pick up from?
        A:

  • Total Yosemite Experience - All San Francisco Downtown, Civic Center & Fisherman's Wharf hotels, West Oakland BART Station (1451 7th Street) & Dublin/Pleasanton BART Station (5801 Owens Drive, Pleasanton). For more information, please look here.

  • ALL Other Tours - All San Francisco Downtown, Civic Center & Fisherman's Wharf hotels.

  • West Oakland BART Station - Please wait by the bus stop area. When exiting the station, take the left exit. If you are driving, please park your car and wait at this spot as it is difficult to see you if you wait in your car. You can reserve a parking space in advance from the BART website.

  • Dublin/Pleasanton BART Station - Please wait in the taxi pick up and drop off area on the Pleasanton side of the Dublin/Pleasanton BART Station. When exiting the station, take a right turn to the taxi pick up and drop off area. If you are driving, please park your car and wait at this spot. There are two parking lots, with the closest at the EAST side parking lot. You can reserve a parking space in advance from the BART website.
 

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         Q:  What if I am late for pickup?
        A: As a courtesy to your fellow passengers, it’s important to be on time. If you are late or miss your scheduled pick-up time for the tour, please contact our office IMMEDIATELY at (415) 357-0700. An alternative pick up location may be arranged at the customer's expense (subject to availability). Guests who miss their tour entirely will forfeit their seat on the tour. No refunds will be issued.
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 Tour-Related FAQs
         Q:  What should I bring on your tours?
        A:

  • Yosemite Tours: There are many places you can buy food and water on the way to Yosemite and also inside the Park, but you are welcome to bring your own food and water bottle. Please also bring the park entrance fee in cash.

  • Wine Country Tours:Wine tasting fees in cash (Wine Lover's only). Some wineries offer complimentary wine tasting; however, most charge a nominal fee of $5 to $10 (and some famous wineries charge upwards of $25). You can request winery stops but we suggest you do some research about the tasting fees. Also bring a park entrance fee in cash (Redwoods & Wine Country Escape only) and money for lunch.

  • Muir Woods Tours: Park entrance fee in cash and money for lunch.

  • San Francisco Tours: 

  • Overnight tours: Our luggage policy is that customers are allowed up to 2 items (ie. 1 personal item + 1 carry-on size) free of charge. Maximum Dimensions for luggage are 24”x16”x10” (60cm x 40cm x 58 cm). Each additional item above the allowance size will incur a $25 excess luggage fee. You must also notify our Reservations department 48 hours prior to your departure of any oversize luggage you have to guarantee its accommodation.
 

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         Q:  What should I wear on your tours?
        A:

  • Clothing: Layered clothing is the best so you will be prepared for all types of weather conditions. In the summer, Yosemite will be very hot and the coldest you will be is in San Francisco in the morning. See our Travel Resources page for Yosemite and San Francisco weather conditions.

  • Footwear: We recommend comfortable walking shoes for all our tours. Sandals should be hiking sandals rather than beach sandals, especially for our Yosemite tour. High heels, flip-flops, and open-toe shoes are not recommended.
 

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         Q:  What wineries do we visit?
        A: We visit different wineries on each Wine Country because it is based on how busy they are, but in general, here are the guidelines:

  • Redwoods & Wine Country Escape: We have 2 winery stops in Sonoma Valley, usually visiting the Caneros Region in Sonoma. There will be additional wine tasting opportunities at the Sonoma Plaza lunch stop (fees may apply). The last tasting stop will be in Napa County. Our partner wineries include Gloria Ferrer, Madonna Estate and Cline Cellars.

  • Wine Country by Bus: Sutter Home, Nicholson Ranch and Madonna Estate

  • Wine Lover's Luxury Wine Country Tour: This is a semi-private tour, meaning tour guests can request different wineries, so the wineries we visit will depend on their preferences. 
 

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        Q:  What is double occupancy?
       A: Two people per room.
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General FAQs
        Q: What is your address?
        A:
 

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         Q:  What do I have to be aware of when traveling with a child?
         A: Please note that for your child's safety, we require you to bring a child safety seat or booster seat for all children under 8 years old or 4' 9" as dictated by California State Law. Children under the age of 8 who are 4'9" or taller may be secured by a safety belt and don't need a child safety seat.You will be required to provide your own child seat on all motor vehicle tours. Failure to provide a seat for your child will result in forfeit of your seats on the tour without refund.
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        Q: Do your vehicles have seat belts?
        A: It is Extranomical's policy to always make safety our number one priority and for that reason, Extranomical vehicles have seat belts that must be worn at all times while riding in one. Please note that children under the age of 8 or height of 4' 9" must be secured in a child safety or booster seat that you need to bring on your own.
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        Q:  Do you have a lost and found?
        A:

  • Yes, items left in the vehicle are stored in a lost and found area for 30 days. If you left something on one of our tours, please give us a call at toll-free (866) 231-3752 to see if it has been found. Once you have confirmed with us that your item has been found by our staff and you are still in town, you can come by to pick up your item. Otherwise, we will ship almost any item to any destination within the U.S. for a flat fee of $20.

  • Extranomical Adventures is not responsible for lost or stolen items. See what happens to our lost and found items by checking out our Extranomical Charity Events.
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