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To save you time we have put together some questions that are frequently asked about Extranomical Adventures San Francisco and Wine Country tours and San Francisco hotel & tour packages. Make tours reservation online or by calling 1-866-231-3752.
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| A: | From the East Bay take BART and meet us at the Parc 55 hotel that is across the street from the Powell station. |
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| A: | From the Peninsula or San Jose take Cal Train and meet us at the 4th Street Station. We will meet you next to the taxi stand on Townsend Street. |
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| A: | Many hotels from where we pick up offer public parking. If you chose to get picked up from the Caltrain station on 4th Street, you have the option to park at the garage at Safeway on Townsend & 4th St. Fees apply. |
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| Q: | What wineries do we visit? |
| A: | Each Wine Country tour is different since we need to determine which wineries we visit based on how busy they are but in general here are the guidelines:
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| Q: | What should I wear? |
| A: | Layered clothing is the best so you will be prepared for all types of weather conditions. In the summer Yosemite will be very hot and the coldest you will be is in San Francisco in the morning. See our Travel Resources page for Yosemite and San Francisco weather conditions. |
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| Q: | Can jogging shoes or sandals be worn for the Yosemite Tour? |
| A: | We recommend comfortable walking shoes for all our tours. Sandals would have to be hiking sandals not beach sandals especially for our Yosemite tour. |
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| Q: | Should we bring our own food and drink before and after visiting Yosemite? |
| A: | There are many places you can buy food and water on the way to Yosemite and also inside the Park. |
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| Q: | What do I have to be aware of when traveling with a child? |
| A: | Children under the age of 8 must be secured in a child safety seat. Children under the age of 8 who are 4' 9" or taller may be secured by a safety belt and don't need a child safety seat. |
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| Q: | What is double occupancy? |
| A: | Two people per room. |
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| Q: | What is your address? |
| A: | Our retail office open for public is located at the Bay St & Taylor St cable car turnaround at 501 Bay Street, San Francisco, CA 94133(corner of Bay and Taylor). |
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| Q: | Where do your tours pick up from? |
| A: | Total Yosemite Experience - All San Francisco Downtown, Civic Center & Fisherman's Wharf hotels, West Oakland BART Station (1451 7th Street), & Dublin/Pleasanton BARTstation (5801 Owens Dr., Pleasanton). For more information please look here.
Yosemite 1 day Bus tour - All San Francisco Downtown, Civic Center & Fisherman's Wharf hotels. Redwoods & Wine Country 1 day tour, Wine Country 1 day Tour, Muir Woods only tour (morning & afternoon). Monterey & Carmel 1 day tour, & San Francisco City tours - All San Francisco Downtown, Civic Center & Fisherman's Wharf hotels. |
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| Q: | What if I am late for pickup? |
| A: | As a courtesy to your fellow passengers, it’s important to be on time. If you are late or miss your scheduled pickup time for the tour please contact our office IMMEDIATELY at 415-357-0700. An alternative pick up location may be arranged at customer expense, subject to availability. Any guest who misses their tour entirely will forfeit their seat on the tour. No refunds will be issued. |
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| Q: | How do I book or make a reservation? |
| A: | Booking & making a reservation is easy. You can book on-line to receive our on-line discount or call our office on (toll free from the USA) 1-866-231-3752 or (internationally) +1 415 357 0700. We require a valid credit card to hold all phone & internet reservations. |
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| Q: | How do I pay for my tour? |
| A: | If you are reserving your tour on-line, your credit card will be charged. Reservations by phone require a credit card to hold your seat(s). If you choose to pay by credit card over the phone there is a $2 per person service fee. No service fees are charged on internet reservations. Cash can only be paid directly to our tour guide on our Yosemite & Giant Sequoias 1 day Tour, & our Redwoods & Wine Country 1 day tour. You can also come to our dispatch office prior to the tour departure date and pay cash directly. |
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| Q: | What credit cards do you accept? |
| A: | We accept Visa, MasterCard and American Express credit cards. We also accept Debit cards with symbols of these card companies. |
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| Q: | Do you accept Travelers Checks? |
| A: | Yes, we do accept valid & properly signed Travelers Checks as a substitute for cash payments. |
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| Q: | Do you accept Personal Checks? |
| A: | Apologies, but we do not provide a personal check payment option. |
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| Q: | Where do I wait to get picked up from Dublin/Pleasanton BART station? |
| A: | Please wait in the taxi pick up and drop off area on the Pleasanton side of the Dublin/Pleasanton BART station (5801 Owens Dr., Pleasanton). When exiting the station, take a right turn to the taxi pickup and drop off area. If you are driving, please park your car and wait at this spot as it is difficult to see you if you wait in your car. There are two parking lots. The closest lot is the EAST side parking lot. You can reserve a parking space in advance online from the BART website. |
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| Q: | Where do I wait to get picked up from The West Oakland BART station? |
| A: | At the West Oakland BART station (1451 7th Street), please wait by the bus stop area. When exiting the station, take the left exit. If you are driving, please park your car and wait at this spot as it is difficult to see you if you wait in your car. You can reserve a parking space in advance online from the BART website. |
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| Q: | How do I get on your tour from a San Francisco Airport Hotel? |
| A: | We recommend taking the BART to Powell BART station. Above this station is the Renaissance Parc 55 hotel. We can pick you up from there. If you are leaving early on our Yosemite & Giant Sequoias tour, we recommend a pick up from West Oakland BART (1451 7th Street) which has a later pick up time and a direct train from the Millbrae BART station (200 North Rollins Road). |
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| Q: | Do you have a lost and found? |
| A: | Yes. Items left in the vehicles are stored in a lost and found for 30 days. If you think that you have left something on one of our tours, please give us a call, toll free (866) 231-3752 to see if it has been found. Once you have confirmed with us that your item has been found by our staff and you are still in town, you can come by to pick up your item. Otherwise, for a flat fee of $20 we will ship almost any item to any destination within the U.S. Extranomical Adventures is not responsible for lost or stolen items, we do this as a courtesy to our customers. See what happens to our lost and found by checking out our Extranomical charity events. |
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| Q: | Can I cancel or change my reservations? |
| A: | Yes, Cancellations or changes must be made 72 hrs before trip departure to get a partial refund, or at least 8 days in advance if the reservation includes a hotel accommodation. Airport shuttle transfers and Alcatraz Tours are non-refundable. Cancellations and changes are subject to a 10% or $25 fee, whichever is greater. Private Charters require 2 weeks notice for changes or cancellations. |
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