SF City Insider's Tour℠ Afternoon With Optional Bay Cruise

• How do I book or make a reservation?
• How do I pay for my tour?
• What types of payments do you accept?
• Will I get a discount if I book a second tour?
• Are there any advantages by booking my tour online?
• Can I combine two or more discount codes?
• My discount code isn’t working!
• I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?
• Can I cancel or change my reservation?
• Where do I pick up the tickets for my tour?

• How do I book or make a reservation?

  You can book online to receive an online discount, or call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can book a tour with us in person at our office location, provided our office is open.

• How do I pay for my tour?

  If you are reserving your tour online, your credit card will be charged within 24 hours. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can pay us in person at our office location for any tour, provided our office is open. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number.

• What types of payments do you accept?

  Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept debit cards with symbols of these card companies. Please note that “pre-paid” cards and “travel” cards often are not accepted by our system and it is possible we may ask you to provide an alternate payment method if the initial payment does not go through.

  Cash: You can pay cash at our office location for any tour. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number. Please state to your reservation agent that you would not like your card to be charged and that you would like to pay your Expedition Leader in cash on the day of your tour.

  Apologies, but we do not provide a travel or personal check payment option, nor can you choose to pay with cash for any online reservations.

• Will I get a discount if I book a second tour?

  For certain tours, you can get up to a $9 discount off your second tour. The $9 discount can be applied to Extranomical-operated tours only. Instructions to redeem this offer online can be found during your check out process in the booking form on page 3, but you can also receive this discount by calling our office directly. The discount must be redeemed at the time of reservation and cannot be applied after you have made the booking.

• Are there any advantages by booking my tour online?

  You will get an automatic discount on your first tour when you book online at www.extranomical.com!

• Can I combine two or more discount codes?

  At this time only one discount code can be accepted per reservation. You must choose which one you would like to apply upon making your booking. There is a space for the discount code or “tracking code” on the final page of the booking form.

• My discount code isn’t working!

  Not every code will be applicable to every single reservation. Please read the terms of the discount code you are attempting to use carefully, and note that some codes provided by third parties may have expired. If the code is valid and has been correctly applied you will see the value reflected on the final checkout page before submitting your reservation.

• I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?

  Unfortunately, any discount code you would like to use must be applied at the time of your booking. The code must be redeemed at the time of reservation and cannot be applied after you have made the booking.

• Can I cancel or change my reservation?

  Full refunds will be given for cancellations to any 1-day and half-day tour reservations made more than 24 hours before the scheduled departure time. Any cancellations with less than 24 hours notice will not be entitled to any refunds.

  Tours with hotel packages and other third-party attractions tickets (ie. Monterey aquarium tickets) cancelled or changed with more than 10 days notice prior to departure, will incur a $35.00 fee or a fee of 10% of the package cost, whichever is greater.

  Cancellations of any Tour package or 3rd party attraction ticket with less than 10 days notice will not be entitled to any refunds. Airport shuttles, Bay Cruises and Alcatraz tickets are nonrefundable.

• Where do I pick up the tickets for my tour?

  You do not need to have a physical voucher to board Extranomical-operated tours. Please follow the instructions on your confirmation for any 3rd-party-operated tours such as Bay City Bikes, Blue & Gold Fleet, Airport Express, et al. If you have purchased the Ferry Bay Cruise tickets, your Expedition Leader will give these to you upon boarding your tour.

  Please note that Alcatraz Cruises will require that each adult boarding the boat to Alcatraz bring their photo ID or passport for identity verification. 

Customer Reviews

SF City Insider's Tour℠ Afternoon With Optional Bay Cruise

4.88 5 34 customer reviews

– Heather K. on 02/05/2018

Kimberly was a wonderful bright bubbly person with an amazing wealth of knowledge. As much as I enjoyed the afternoon this is not the tour for you if you are hoping to stop at ALL the famous tourist spots. Our tour was booked by our travel agent and I was under the impression that we would see all the sights like Alamo Park (painted ladies) and Lombard St. On this 4 hour tour we got to stop at Palace of fine Arts, Golden Gate Bridge, Lands End and Clarion Alley for approx 15-20 minutes at each stop. As I said I really enjoyed the afternoon and Kimberly was amazing, but next time maybe I need to do a bit more research before booking a tour.

– Pam U. on 12/01/2017

Enjoyed the tour Enjoyed the tour. Kimberly was excellent. Loved going through the different areas of town.

– Cassandra B. on 10/21/2016

Constantine was very knowledgeable and gave many great insights and anecdotes about the city of san francisco! My sister and I really enjoyed this trip and really got to see the wonders of San Francisco!

– Jeff M. on 10/05/2016

Good afternoon touring around the City. Ross was very informative.... I think a trip across the Golden Gate would have been good.

– Timothy D. on 08/05/2016

The San Francisco City Tour was amazing. Our tour guide Phil was fantastic. His customer service was wonderful and he went out of his way to make everyone feel comfortable. I would recommend Phil and Extranomical Tours to everyone.

– Gary S. on 06/18/2016

Very friendly informative guide and good driver

– marina D. on 03/15/2016

Out tour guide was very personable, knowledgeable and entertaining. Exceptional tour

– Cornelius M. on 03/13/2016

Awesome tour

– Beverley A. on 03/01/2016

Thoroughly enjoyable Alcatraz Tour in the morning and City sights tour in the afternoon. Long day but with the short time we had in San Fran it was a great all over tour!

– Heidi J. on 03/01/2016

Pam was absolutely wonderful. She is very knowledgeable about San Francisco and surrounding area. Pam worked very hard in getting us to all our stops along the way. My son and his wife, who live in Lower Haight, were on the tour with me and my sister and Pam had a lovely talk with them about their beautiful city. Pam is a "keeper" and I would go an another tour with her.

– Valeria B. on 02/23/2016

It was a great experience! We felt like we were in the hands of a knowledgeable tour guide and he definitely gave us a better insight on San Francisco.

– Cindy M. on 02/18/2016

Our tour guide Phil was very nice and informative. Tour was great.

– Karyl M. on 02/16/2016

Don was great, especially considering it was a Saturday afternoon on a holiday weekend, thus lots of traffic. One member of our group has lived nearby in Sunnyvale for many years, and she was just as impressed as we two newbies with all the information learned and the sights that were seen. I was especially impressed and grateful that Don drove us back to the train station afterwards. We plan to call on you again for a different tour the next time we're in San Francisco.

– Yordanka U. on 02/07/2016

We are extremely satisfied from the city tour. We had only a day in San Francisco ant this was the best option to explore the city.

– Sheila L. on 01/02/2016

Phil was the best tour guide I've ever had. He was knowledgeable about the city, witty, and very pleasant. I'll recommend him to all my visiting friends.

– Marcus W. on 12/27/2015

It was an very interesting tour! There were al lot of Storys she told.

– Eileen L. on 08/28/2015

Phil was a blast! The tour exceeded all of my expectations. Phil will funny, informative and extremely generous with accommodating everyone on the tour.

– Sara D. on 08/23/2015

Not only was Phil knowledgeable and engaged, he was very funny. My whole family agreed (even our 16 year old) that this was the highlight of our San Francisco trip.

– Charlotte M. on 08/06/2015

Loved your. Phil was fun, informative, flexible.

– Kevin L. on 06/29/2015

Phil was great. He had a less than enthusiastic crowd to work with, but never let his high energy level down because of the sticks-in-the-mud that happened to book with this tour. They were more into sitting and going through the motions, rather than being active participants in the experience, but Phil was cool about it all and kept everyone entertained. My suggestion is, if you are going to do it, you might as well be a part of the experience, rather than a spectator.

– Janet L. on 06/24/2015

Phil was a terrific guide, funny knowledgeable and professional. I had a wonderful day!

– Mark G. on 12/02/2014

Great experience with a personal touch. Don was fantastic, friendly and informative. Would recommend your services especially with Don as the guide!!!!

– Barbara S. on 10/19/2014

Excellent, comprehensive, enjoyable tour. Phil clearly loves his job and his city.

– Anna P. on 10/13/2014

James was a great driver who pointed out attractions and the must sees. He was very personable, accommodating, and all around a wonderful person. Thank you to him!

– karyn g. on 10/09/2014

Phil was very great! Very knowledgeable and flexible however the unfortunate thing is the limitation of the buses through specific parts of the city.

– Marcia W. on 08/16/2014

Van tour was great, and Leo was a blast. He talked a little fast at times and was a bit hard to understand, but otherwise a great afternoon! Bam!

– Patrick S. on 06/02/2014

The tour exceeded my every expectation. I thought it would be ok, at least, probably even good but I never thought it would be great! Genna did a fantastic job talking enough, but not too much, in enough detail, but not too much . . . He expertly guided as around the city and gave us more than enough time at Twin Peaks, Fort Base (below the GGB), and through neighborhoods etc. I recommend both Extranomical and Genna without hesitation. Wow, outstanding!

– Karine L. on 07/03/2013

Personalized tour. The guide asked us where we wanted to go.

– Susan S. on 06/09/2012

The driver was very knowledgeable on the area.

– Charles F. on 11/06/2011

Twin Towers stop; golden gate stop; art museum recently refurbished stop; painted ladies homes

– Toni L. on 10/18/2010

The bus was very comfortable and the the tour locations were very nice

– LaVon P. on 10/14/2010

The tour was great and the driver/guide was excellent. Everyone enjoyed the day. Thanks.

– sherry f. on 09/21/2010

Roman was our first tour guide the day after we arrived in SF. He was interesting, told amusing stories, and was well informed on the city and many other topics. He personalized the tour which was also nice. The tour was worthwhile and I would recommend it to anyone making their first trip to SF.

– Claudia P. on 06/11/2010

Our tour was delicious and very informative, and fun. The locations selected were excellent. Our tour guide was very knowledgable and opinionated.