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Frequently Asked Questions

  • General FAQ
  • Reservation FAQ
  • Pick Up Related FAQ
  • Tour FAQ
  • Charter FAQ
    • How will we recognize the tour vehicle?

      As we have several different vehicles, we don’t know until the morning of your tour which vehicle will be hosting your tour as well as the name of your Expedition Leader. Please feel free to call us in the morning of your tour if you like. Regardless of which vehicle will come to your location, it should say “Extranomical Tours” on it.

    • Are there restrooms on board the vehicles?

      Our vehicles at this time do not have any restroom facilities. We do, however, make several stops throughout the tours and there will be opportunities for you to use the restroom.

    • What do I have to be aware of when traveling with a child?

      Please note that for your child's safety, we require you to bring a child safety seat or booster seat for all children under 8 years of age or 4' 9" in height, as dictated by California State Law. You will be required to bring your own child seat on all motor vehicle tours. Failure to provide a seat for your child will result in forfeit of your seats on the tour without a refund. Please also note that any children 12 years and older must have an adult ticket as they do not qualify for a child-priced ticket. 

    • What kind of luggage am I allowed to bring?

      You are allowed up to travel with up to 2 items (i.e. 1 Personal item + 1 Overnight bag) free of charge. These items must be within the size limitations. Each additional item above the 2-item allowance will incur a $25 excess luggage fee.

      The maximum size allowed for an overnight bag is 24”x16”x10”, or 60cmx40cmx25cm. Any “Oversize” luggage larger than those dimensions is $50 regardless of the number of personal items brought on board. (i.e. 1 Oversized luggage - $50, 2 Oversized pieces = $100). You must advise us of oversize luggage 48 hours prior to departure in order to guarantee the accommodation of the luggage on the vehicle.

      Great news! Our luggage policy does NOT apply to our Lake Tahoe tours! However, please be courteous and keep in mind that we have limited storage space on our vehicles.

    • Can I bring a wheelchair on the vehicle?

      We do have wheelchair-capable vehicles available – subject to availability. Please notify us at least 48 hours in advance if you are bringing a wheelchair on the tour or at the time of your booking so that we can make the appropriate arrangements.

    • Do you have a lost and found?

      Yes, items left in the vehicle are stored in a lost and found area for 30 days. If you left something on one of our tours, please give us a call office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700 to see if it has been found. Once you have confirmed with us that your item has been found by our staff and you are still in town, you can come by to pick up your item. Otherwise, we will ship almost any item to any destination within the U.S. for a flat fee of $25. Extranomical Tours is not responsible for lost or stolen items.

    • How accurate are the times on the itinerary?

      Times listed are approximates only. Traffic and other unforeseen issues can cause delays or changes in these times, which are out of our control. Please do not make flight/travel arrangements on the same day as your tour. Extranomical Tours is not responsible for and will not be providing any compensation for missed flights or appointments.

    • What is your address?

      We are located at 928 Harrison St. San Francisco, CA 94107 (between 5th Street and 6th Street).

    • How do I book or make a reservation?

      You can book online to receive an online discount, or call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can book a tour with us in person at our office location, provided our office is open.

    • How do I pay for my tour?

      If you are reserving your tour online, your credit card will be charged within 24 hours. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can pay us in person at our office location for any tour, provided our office is open. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number.

    • What types of payments do you accept?

      Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept debit cards with symbols of these card companies. Please note that “pre-paid” cards and “travel” cards often are not accepted by our system and it is possible we may ask you to provide an alternate payment method if the initial payment does not go through.

      Cash: You can pay cash at our office location for any tour. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number. Please state to your reservation agent that you would not like your card to be charged and that you would like to pay your Expedition Leader in cash on the day of your tour.

      Apologies, but we do not provide a travel or personal check payment option, nor can you choose to pay with cash for any online reservations.

    • Will I get a discount if I book a second tour?

      For certain tours, you can get up to a $9 discount off your second tour. The $9 discount can be applied to Extranomical-operated tours only. Instructions to redeem this offer online can be found during your check out process in the booking form on page 3, but you can also receive this discount by calling our office directly. The discount must be redeemed at the time of reservation and cannot be applied after you have made the booking.

    • Are there any advantages by booking my tour online?

      You will get an automatic discount on your first tour when you book online at www.extranomical.com!

    • Can I combine two or more discount codes?

      At this time only one discount code can be accepted per reservation. You must choose which one you would like to apply upon making your booking. There is a space for the discount code or “tracking code” on the final page of the booking form.

    • My discount code isn’t working!

      Not every code will be applicable to every single reservation. Please read the terms of the discount code you are attempting to use carefully, and note that some codes provided by third parties may have expired. If the code is valid and has been correctly applied you will see the value reflected on the final checkout page before submitting your reservation.

    • I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?

      Unfortunately, any discount code you would like to use must be applied at the time of your booking. The code must be redeemed at the time of reservation and cannot be applied after you have made the booking.

    • Can I cancel or change my reservation?

      Airport shuttle transfers, all Bay Cruises & Ferry Tickets, Alcatraz Tours, Seaplane Tours, and any other 3rd party tours are non-transferrable and non-refundable. For Extranomical-operated tours, any cancellations and changes are subject to a 10% or $35 fee, depending on the tour, and must be made 72 hours before tour departure to get a partial refund, or at least 10 days in advance if the reservation includes a hotel accommodation.

    • Where do I pick up the tickets for my tour?

      You do not need to have a physical voucher to board Extranomical-operated tours. Please follow the instructions on your confirmation for any 3rd-party-operated tours such as Bay City Bikes, Blue & Gold Fleet, Airport Express, et al. If you have purchased the Ferry Bay Cruise tickets, your Expedition Leader will give these to you upon boarding your tour.

      Please note that Alcatraz Cruises will require that each adult boarding the boat to Alcatraz bring their photo ID or passport for identity verification. 

    • Can you meet me at my hotel in San Francisco?

      We pick up from most hotels and hostels in the Downtown San Francisco and Fisherman's Wharf areas. Please consult page 2 of the booking form to see if your hotel is listed. In the event you are unable to find your hotel in the list, please select “My hotel is not listed” and provide your details in the comments of the reservation. You can also contact us via our live chat function or call our office at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally) and we can help you select an appropriate meeting location. Please note that, due to the fact that there are hundreds of hotels in San Francisco, we are unable to accommodate every single location and may have to ask you to meet us at an alternate hotel.

    • What hotels do you pick up from?

      We pick up from most hotels and hostels in the Downtown San Francisco and Fisherman's Wharf areas. Please consult page 2 of the booking form to see which hotels are listed. Please note that, due to the fact that there are hundreds of hotels in San Francisco, we are unable to accommodate every single location and may have to ask you to meet us at an alternate hotel.

    • I can't find my hotel in the hotel list on the Tour Reservations page.

      You can either select “My hotel is not listed” from the drop down or call us directly at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally) if you cannot find your hotel in the list supplied on the Tour Reservations page. Our reservations staff will be able to help you select an appropriate meeting location.

    • Can you pick me up from San Francisco Airport (SFO) hotels?

      At this time, we do not offer direct airport pickups for tours, nor do our tour buses stop at any hotels near the airport. If you are staying near SFO, you will need to meet us at our central meeting point, the Hilton Union Square (Mason St entrance), either by taking public transportation or a private car. If you are staying in San Francisco and would like transportation from SFO to your hotel, you can reserve one of our Airport Express shuttles! See here for more details.

    • Can you pick me up if I’m not staying at a hotel?

      We are unable to pick any guests up anywhere except hotels and hostels at this time. Our central meeting point for guests who are not staying at a hotel in the city is the Hilton Union Square (Mason St entrance). You can also contact us via our live chat function, or call our office at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally) and we can help you select an appropriate location.

    • I’m not staying in San Francisco, where can I meet you?

      If you are going to Yosemite National Park, you have the option to meet us in a specific location in either San Jose or Livermore, CA. Please contact our office for more details. For any other tour, you will need to meet us at our central meeting point, the Hilton Union Square (Mason St entrance). Please make sure to verify your meeting location before your tour date.

    • Can I be dropped off at a different location than I was picked up from?

      This is up to our Expedition Leaders’ discretion on the day of your tour. Please ask them when you meet them in the morning!

    • Can I meet you at your office for the tour?

      At this time we do not allow guests to meet us at our physical office to join the tour.

    • Where do I wait for my tour?

      Please be outside the front doors of your confirmed hotel on the day of your tour unless otherwise directed. Our Expedition Leaders are unable to come inside your hotel lobby to look for you as they cannot leave a running vehicle.

    • What if I am late for my tour?

      As a courtesy to your fellow passengers, it’s important to be on time. If you are late or miss your scheduled time for the tour, please contact our office IMMEDIATELY at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally). An alternative meeting location may be arranged at your expense (subject to availability). If you miss your tour entirely you will forfeit your seat on the tour and no refunds will be issued.

    • Where can I call if I haven't been picked up on time?

      Due to traffic and other unforeseen delays, as a courtesy to our Expedition Leaders we give them a small window to reach your destination. Please note that all times on our itineraries are approximate only. If you still have not been picked up or you do not see our vehicle, please call our office at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally). We will be able to check your tour reservation and contact the Expedition Leader to find out where they are.

    • Do I have to call prior to my tour to reconfirm my meeting time and location?

      Yes, we advise you to contact us at least 48 hours in advance to reaffirm your tour details. You can contact us via our live chat function, by sending us an email at [email protected], or by calling our office at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally) during office hours. You can call us from your hotel’s phone if you do not have a mobile while you are in the area.

    • +Total Yosemite Experience
      • What should I bring?

        • Comfortable shoes for walking
        • Extra spending money for meals or snacks
        • A light jacket (easily removable) in case of wind 
        • Camera (optional)
        • Water bottle (optional)
        • Warm clothes and a waterproof jacket (during the winter months)
        • Hat and sunscreen (during the summer months)
        • Sturdy umbrella (if the forecast calls for rain)
      • How long is the tour?

        This tour takes about 14-15 hours.

      • What should I wear?

        Temperatures vary depending on the season and time of day in Yosemite, so we recommend that you wear layered clothing in case of unexpectedly climbing or falling temperatures. We do not recommend wearing shorts or sleeveless shirts in the winter. However, we realize that everyone is acclimated to different weather and thus trust you to make your own judgement. For footwear, we recommend comfortable walking shoes, such as regular tennis shoes, sneakers, or boots with rubber soles and treads. In the summer months, hiking sandals can be worn on the Total Yosemite Experience, but high heels, beach flip-flops, and other open-toed shoes are not recommended. 

      • What is the average temperature in Yosemite?

        Yosemite weather varies depending on the season. Average temperature data is below.

        SUMMER MONTHS (JUNE, JULY, AUGUST):
        Average High temperature: 87°F / 31°C
        Average Low temperature: 55°F / 13°C

        WINTER MONTHS (DECEMBER, JANUARY, FEBRUARY):
        Average High temperature: 48°F / 9°C
        Average Low temperature: 29°F / -2°C

      • Do you provide meals? If not, can we buy food on the tour or take our own?

        Meals are not included on this tour. We do make a stop about halfway to Yosemite, where you can buy a snack or meal to take with you. There are also restaurants and a deli in Yosemite Valley where you can purchase lunch and snacks. Eating and drinking are allowed on our vehicles, and you can also bring your own food if you do not feel comfortable purchasing it on the trip. 

      • Is there a place where we can cook our own food?

        No, unfortunately there is no kitchen nor is there an outdoor campfire or grill due to fire safety hazards. If you are staying overnight in the park your accommodation may have an indoor kitchen area. Please plan ahead before selecting your hotel.

      • What languages are available for this tour?

        The tour is narrated in English but we offer complimentary audio guides in 8 languages: Spanish, French, German, Italian, Korean, Mandarin, Japanese, and Portuguese. If an audio guide is required, please specify the languages needed in the comments section on the reservation page.

      • What type of vehicle do you use?

        We have a variety of vehicles ranging from an 8-passenger van to a 44-passenger Minibus. As we have several different vehicles, please call on the morning of your tour to determine which vehicle will be hosting your tour as well as the name of your Expedition Leader. The Yosemite Bus Tour operates in a large Motor Coach with even more people.

      • What do I need to know about the Giant Sequoias hike?

        We are the only tour company that goes to the Giant Sequoias Grove on the Total Yosemite Experience tour. However, the hike is dependent on trail and weather conditions. The Grove usually only available from April to October. If you choose not to participate in the hike, then you can stay with the bus at the top of the trail as you wait for the rest of the group to return from the hike. The hike is about 2 miles round-trip (about 60 minutes round-trip, depending on your pace) and has a paved trail with 400 ft (122m) incline. 

      • How can I travel around the park during my free time?

        Yosemite National Park has a free, year-round Yosemite Valley Shuttle with stops at most major sights of interest and some trailheads. You can also take YARTS (Yosemite Area Regional Transportation System) for a fee if you wish to travel outside the park to the surrounding area. Depending on how much free time you have, there might not be time enough to take the bus.

      • Can I use my annual pass for the United States National Parks to enter Yosemite for free?

        Unfortunately, you cannot use your pass on this tour. The entrance price for Yosemite National Park is based on the vehicle used and not on the number of individuals in the vehicle, and is paid all at once by our Expedition Leader. Therefore, the $10 fee is added to the cost of the tour when you pay.

      • I’m staying overnight. What kind of luggage am I allowed to bring?

        You are allowed up to travel with up to 2 items (i.e. 1 Personal item + 1 Overnight bag) free of charge. These items must be within the size limitations. Each additional item above the 2-item allowance will incur a $25 excess luggage fee.

        The maximum size allowed for an overnight bag is 24”x16”x10”, or 60cmx40cmx25cm. Any “Oversize” luggage larger than those dimensions is $50 regardless of the number of personal items brought on board. (i.e. 1 Oversized luggage - $50, 2 Oversized pieces = $100). You must advise us of oversize luggage 48 hours prior to departure in order to guarantee the accommodation of the luggage on the vehicle.

        Note: If you are not staying overnight at one of the hotels within Yosemite Valley, please only bring with you what you can easily carry as there are limited to no storage options available while you explore.

      • Where and when are we dropped off on the first day of your Yosemite overnight tour?

        You will be dropped off around lunch time close to the Yosemite Valley Lodge. You will need to make your own way to your accommodation. The Yosemite National Park has a free, year-round Yosemite Valley Shuttle that stops at most major points of interest and some trailheads. You can also take YARTS (Yosemite Area Regional Transportation System) for a fee if you wish to travel outside the park to the surrounding area. For some hotels it will be necessary to take this public transportation in order to reach your lodging. If you plan to stay overnight in the park, please check the location of your accommodation before making a reservation and be sure to plan ahead accordingly. Please see either the National Park Service website or yarts.com respectively for the relevant shuttle schedule times and routes.

      • What is a double occupancy?

        Double occupancy means two people per room. The price quoted is per person. For example, "$200 double occupancy" means two people will pay $400 total. If you are going alone, you will pay a different rate for single occupancy. We cannot “match” single travelers at this time.

      • What does “Tour Only” mean?

        The “Tour Only” overnight package includes both the outbound and return portions of your Yosemite tour, but does not include your lodging. You will be responsible for acquiring your own accommodation, as well as your transportation to and from where you leave our tour in Yosemite Valley (near the Yosemite Valley Lodge) and rejoin it for your return trip.

      • Can you drop me off at my hotel in Yosemite?

        At this time, we do not visit any hotel except the Yosemite Valley Lodge. You will be responsible for acquiring your own transportation to and from where you leave our tour in Yosemite Valley (near the Yosemite Valley Lodge) and rejoin it for your return trip.

      • How can I get to my lodging when I separate from the tour on day one?

        If you are staying at Yosemite Valley Lodge (also known as the Yosemite Park Lodge), it is only a five-minute walk to the hotel. All other lodging must be accessed by either the free Yosemite Shuttle or by taking YARTS (Yosemite Area Regional Transportation System) to your destination. You will need to make your own way to your accommodation. Please see either the National Park Service website or yarts.com respectively for the relevant shuttle schedule times and routes. If you plan to stay overnight in the park, please check the location of your accommodation before making a reservation and be sure to plan ahead accordingly.

      • Tent Cabins: Will I be sharing my tent during my overnight stay in Yosemite?

        No, you will have your own tent cabin, but you will have a shared bathroom.

      • Bug Lodge: How many people are staying in the same dorm at the Bug Lodge?

        A dorm room consists of six to twelve bunk beds in either single-sex or co-ed dorms. You will have access to a shared kitchen if you plan on cooking any meals. Each cabin has modern commercial showers, sinks and toilets.

      • Can you pick me up from San Jose?

        We are currently the only tour company in the Bay Area with the Total Yosemite Experience from San Jose! More information can be found on our website here, or you can call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700 to speak with a reservations agent directly.

      • Does this tour run every day?

        A minimum number of participants are required before the tour can be confirmed, and our online reservation system does not reflect current availability. Please call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700 to confirm tour availability. 

      • Do I have to call to reconfirm my time for the return trip?

        Yes, we request that you reach out to us on the day of your return to confirm your pickup time and location inside Yosemite National Park. You can contact us via our live chat function or by calling our office at 1-866-231-3752 (toll free from the USA) or +1-415-357-0700 (internationally) during office hours. You can call us from your hotel’s phone if you do not have a working mobile phone while you are in the area.

    • +Redwoods & Wine Country Escape
      • What do I need to bring?

        • Park entrance fee
        • Valid ID
        • Camera
        • Money for additional wine tasting at the Sonoma Plaza
        • Sunscreen during summer months
        • Bottled water
        • Money for lunch
        • Winter clothes during the winter months
        • Solid shoes
      • What should I wear?

        We recommend comfortable walking shoes, such as shoes or boots with rubber soles and treads. Hiking sandals (rather than beach sandals) can be worn on the Redwoods & Wine Country Escape during the summer months. High heels, flip-flops, and open-toe shoes are not recommended.

      • Is the Muir Woods entrance fee included? And how long do we spend inside Muir Woods?

        The tour price does not include the Muir Woods entrance fee, which is $10 per person (based on 2016) and must be paid when you reach the entrance of the park. You have about an hour on your own inside the Muir Woods National Monument.

      • Which wineries are we going to visit?

        On our Redwoods & Wine Country Escape tour we visit 3 wineries, located in Sonoma Valley and Napa Valley. Each winery stop ranges from 30-45 minutes. We’ve narrowed the list of winery stops to those that offer the best California Wine Country experience for our clientele. We have preferred partner wineries that we like to visit but the wineries may depend on the day. Occasionally, a winery on our tour may be closed for a private event, so our tour guides may change the itinerary on the day of the trip.

      • Does this tour go to Napa?

        Yes, we do. The itinerary of visiting Napa Valley AND Sonoma Valley in combination with Muir Woods National Monument is what makes this tour unique.

      • Are wine tasting included and how much money do I need for the additional wine tastings in Sonoma Plaza?

        Yes, all wine tasting fees at the 3 winery stops are included on this tour. If you want to join additional wine tasting, please feel free to do that. The wine tasting fees range from $5 to $20.

      • What languages are available for this tour?

        The tour is narrated in English but we offer complimentary audio guides in 8 languages: Spanish, French, German, Italian, Korean, Mandarin, Japanese, and Portuguese. If an audio tour is required, please specify the languages needed in the comments section on the reservation page.

      • Is this tour suitable for children?

        Yes, children of all ages are welcome on the tour though drinking alcohol is not permitted for those under the age of 21. Please bring a valid photo ID.

      • Do we stop at Golden Gate Bridge?

        Yes, there will be about 15-minutes for a photo stop opportunity at the iconic Golden Gate Bridge.

      • Can we buy food or do we have to bring our own lunch?

        You are more than welcome to bring a bagged lunch though you will have time to pick up lunch or sit down at a casual eatery at the Historic Sonoma Plaza.

      • What is the advantage of this combination tour compared to the tours separately?

        The Redwoods & Wine Country Escape combines two of California's top attractions. You get the chance to see the Giant Redwood trees and you will join several wine tastings in both Napa Valley and Sonoma Valley - all in just one day. There is also a huge saving by booking this combination tour rather than booking both trips separately.

    • +Premium Outlet Shopping Tour & Napa Wine Tasting
      • What do I need to bring?

        • Money for shopping
        • Camera
        • Money for lunch
        • Valid ID
        • Money for wine tasting
      • Is this tour offered in other languages?

        This tour is only offered in English. If needed, we can organize a private tour in other languages.

      • How do I get the VIP Coupon Book?

        You will get a VIP Coupon Book voucher from your guide at Guest Services located on the West Plaza.

      • How long do we have for shopping?

        You have about 4 hours for shopping before we head to the Wine Country.

      • What winery do we visit?

        We will visit a beautiful winery in Napa Valley. Either a sparkling winery called Domaine Carneros, or Madonna Estate, or another unique winery in Napa Valley. The wineries we visit depend on the day of the tour and winery availability but they will all consist of elegant wines and relaxing views of California Wine Country.

      • How much money do I need for the wine tasting?

        It depends on the winery we visit, but on average, wine tasting ranges from $5 to $15.

      • Is the wine tasting included?

        No, wine tasting fees are not included on this tour.

      • Can I go shopping without wine tasting?

        You don’t have to join the wine tasting - it is optional. You also have the option to spend time on your own: walk around the winery and enjoy the views that Napa Valley has to offer.

      • Can I book that tour without Napa Wine Tasting?

        We apologize but we do not have a tour that consists only of shopping.

      • What happens if I don’t have or forgot to bring a valid ID? Is it still possible to participate in the wine tasting?

        In the U.S. it is important to have a valid ID if you want to consume alcohol. If you forget to bring your valid ID, you will not be allowed for wine tasting.

    • +Wine Lover's Luxury Wine Country Tour
      • What do I need to bring?

        • Money for additional wine tastings
        • Valid ID
        • Camera
        • Snack
      • How long is the tour?

        This tour takes about 9 hours.

      • Is this tour offered in other languages?

        This tour is only offered in English. If needed, we can organize a private tour in other languages. Please also take a look at our Redwoods and Wine Country Escape Tour - it is a great deal and includes complimentary audio tours in 8 different languages.

      • Is it a suitable tour for children?

        No, it is not. Children are not allowed on this tour. 

      • What type of vehicle do you use?

        We use our luxury vehicle. It is a 13-passenger van with premium captain seats, additional rear A/C for extra comfort, extra head room, and a sound system.

      • What is the maximum number of people on the Wine Lovers Tour?

        The maximum capacity is 13 passengers; however, like all of smaller group tours, a minimum number of participants are required before the tour can be confirmed. If you have any questions about availability please contact our Reservations staff at: +1-415-357-0700

      • Are wine tasting fees included in the Wine Lovers Tour? If no, how much money do we need for wine tasting?

        2 boutique wine tastings and picnic lunch are included in the price. Additional wine tasting fees vary from $5 to $20, depending on wineries chosen. Some wineries offer complimentary tasting and others may charge upwards of $25 per person.

      • What and how many wineries are we going to visit?

        The tour visits 4 wineries. 2 wineries are pre-selected and wine tasting fees are included for them. People taking the tour can make request for the last 2 wineries to visit. The tasting fees for the wineries selected by those on the tour is not included in the price. If those on board don't have any particular requests, the tour guide will recommend a variety of wonderful wineries.

      • Does the tour go to both Napa and Sonoma?

        The tour is semi-customizable which creates a flexible itinerary and the ability to accommodate requests from those on board. The group on the day of may choose to go to Napa, Sonoma, or both.

      • Can you guarantee our winery requests?

        Your guide will do his/her best to satisfy your winery requests. However, the wineries we visit will depend on the day and if there are any events occurring in the Wine Country. Occasionally, a winery on our tour may be closed for a private event so we cannot guarantee all winery requests.

      • What if I don't have any winery requests?

        If you don’t have any winery requests, our guide will give you recommendations. He/she has a wealth of knowledge and experience in the Wine Country and can help you navigate the wine region as well as suggest wineries that offer the best views and the best wines at the best value.

      • What happens if I don’t have or forgot to bring a valid ID? Is it still possible to participate in the wine tasting?

        In the U.S. it is important to have a valid ID if you want to consume alcohol. If you forget to bring your valid ID, you will not be allowed for wine tasting.

      • Is lunch included in the Wine Lovers Tour and where are we going to have lunch?

        Enjoy a picnic lunch at a winery with sandwiches, wraps and/or salads. Included in the tour price. 

      • What is the difference between the Wine Lover's and the Wine Country by Bus tour?

        The Wine Lover's Tour is on a luxury vehicle with a maximum capacity of 13 passengers. It is a semi-private tour that allows more flexibility to alter the itinerary and request specific stops and wineries. The Wine Country Tour by bus is on a large motor coach, holding up to 50 passengers, and has a fixed itinerary. It also only visits 3 wineries compared to 4 wineries on our Wine Lover's Tour.

    • +City Insider's Tour
      • What do I need to bring?

        • Camera
        • Solid shoes
        • Bottle of water
      • How long is the tour?

        This tour takes about 4 to 5 hours.

      • What type of vehicle do you use?

        We use either a 13-passenger van or a 36-passenger minibus. 

      • What is the maximum number of people that can go on the tour?

        The maximum capacity is 13 passengers; however, there is a minimum of 4 passengers for this tour to operate.

      • How many stops will we be making and what places will we visit on this tour?

        Since the tour is semi-customizable, it is up to the consensus of those on board to request favorite locations and decide the amount of time spent at each location. Your guide will try his or her best to accommodate you. Some tour highlights include: Fort Point under the Golden Gate Bridge, the Great Highway and surfers at Ocean Beach, and Twin Peaks with its 360-degree views of San Francisco.

      • Are there only photo stops or will we get out the vehicle?

        The tour is flexible and open to suggestions given by those on board. There would be photo opportunities as well as time to walk around and explore the locations.

      • Can I combine this tour with another tour?

        The best combination with a city tour is our Muir Woods Expedition & City Insider's combination.

    • +Muir Woods Expedition Tour
      • What do I need to bring?

        • Solid shoes
        • Snack
        • Bottle water
        • Camera
        • Money for lunch
        • Sunscreen if necessary
      • How long is the tour?

        This tour takes about 4-5 hours.

      • Does the Muir Woods Expedition tour run everyday?

        Like all of smaller group tours, a minimum number of participants are required before the tour can be confirmed. If you have any questions about availability please contact our Reservations staff at: +1-415-357-0700

      • Do you offer that tour in different languages?

        This tour is only offered in English. If needed, we can organize a private tour in other languages. Please also take a look at our Redwoods and Wine Country Escape Tour - it is a great deal and includes complimentary audio tours in 8 different languages.

      • Is the Muir Woods Expedition a guided tour?

        The tour is narrated and guided, but you will have time to spend on your own inside Muir Woods.

      • What kind of vehicle will take us to Muir Woods?

        • We use either a 13-passenger van or a 36-passenger minibus. 

        •  
        •  
      • How much time will we have inside Muir Woods? Will that be enough time to see everything?

        You will have up to two hours on your own inside Muir Woods National Monument. That's  enough time to see all that Muir Woods has to offer. Our competitors only spend about an hour at Muir Woods.

      • Do we only go to Muir Woods?

        No, there is an optional stop in Sausalito, where you can choose to take the ferry back to San Francisco instead (ferry ticket not included).

      • I would like to go on that tour during the afternoon. When would it start and until when?

        Please look at the itinerary for approximate times.

      • Can I combine this tour with another tour?

        You can book the Muir Woods Expedition & City Insider's combination or we also have a popular Redwoods & Wine Country Escape that goes to Muir Woods, Sonoma, & Napa Valley In one day

      • Are we crossing the Golden Gate Bridge?

        Yes, the tour will come back to San Francisco by way of the Golden Gate Bridge. There is also an optional stop in Sausalito or at the Golden Gate Bridge.

      • Do we stop in Sausalito?

        There is an optional stop in Sausalito or the Golden Gate Bridge. You can also choose to take the ferry back to San Francisco from Sausalito instead (ferry ticket not included).

      • Why should I stay in Sausalito and take the ferry instead of taking the bus back to San Francisco?

        Sausalito is a beautiful city North of San Francisco. It is well known for its beautiful views, boutique shops and art galleries. There are a lot of first-class restaurants with food from around the world. Taking the ferry back to San Francisco also allows a relaxing experience on the boat and offers a different yet fantastic view of San Francisco from the water.

      • Is the ferry ticket included in the price of the tour? If not, how much does the ferry cost from Sausalito to San Francisco

        No, the ferry ticket is not included in the price of our tour. Ferry services vary but it is around $!0 for adults. Prices are subject to change without notice and Extranomical Tours is not responsible for passengers that depart from the tour at this stage.

      • How long does the ferry take from Sausalito to San Francisco?

        The ferry takes about 25-30 minutes.

    • +Monterey & Carmel Explorer Tour
      • What do I need to bring?

        • Money for lunch
        • Snack
        • Bottle water
        • Camera
        • Money for shopping at small boutiques
      • Does the tour run daily?

        The Monterey Explorer Tour operates daily with a minimum number of 5 passengers.

      • Do you offer that tour in different languages?

        Usually we offer that tour just in English. If needed we can organize a privat tour in sevaral languages though.

      • Is it a guided tour?

        Yes, the tour is guided though you will have time on your own without the guide during your stops.

      • Is there a guarantee that the Monterey Explorer Tour will be on small vehicle?

        Yes, there is a guarantee of a small, semi-private vehicle.

      • What kind of vehicle will take us on the Monterey Explorer Tour?

        We use a 13-passenger van or a 36 pax minibus for this tour.

      • Do we have time on our own in Monterey and Carmel?

        Yes, there will be about an hour each in both Monterey and Carmel.

      • Do we have time to go to the Monterey Bay Aquarium?

        We do not recommend to use your time in Monterey to visit the Monterey Bay Aquarium. You can choose to; however the entrance fee for the Monterey Bay Aquarium is not included.

      • What does optional stop in Santa Cruz & Half Moon Bay mean?

        There will be scenic photo opportunities in Santa Cruz and Half Moon Bay. The stops will also allow you time to shop or grab snacks for as long as time will allow. It is optional because your group can decide to make this additional stop.

      • What is the difference between the Monterey/Carmel Tour by bus and Monterey Explorer Tour?

        The Monterey Explorer Tour is on a smaller vehicle with maximum capacity of 13 passengers. It is a semi-private tour that allows more flexibility to alter the itinerary and request specific stops. The Monterey/Carmel Tour by bus is on a large motor coach, holding up to 50 passengers.

    • +Fisherman's Wharf Walking Tour
      • What do I need to bring?

        • Camera
        • Solid shoes
      • How long is the tour?

        This tour takes about 2 hours.

      • How far is the whole walk on this tour?

        The walk takes about 3 miles including steps up to the Coit Tower.

      • Where does it start and end?

        This tour starts at the Buena Vista Café in Fisherman's Wharf at 2765 Hyde Street, San Francisco, CA 94109. When the tour ends, our guests can continue their way to Alcatraz Landing or explore Fisherman's Wharf themselves.

      • Is it possible to go on top of the Coit Tower and how much does it cost?

        We will not be going to the top of Coit Tower during the tour. Feel free to go at your leisure. 
        Admission Prices: Adults: $7, Children (under 4): Free; Children (5-11): $2, Youth (12-17): $5, Seniors (65+): $5

      • Are Cable Cars tickets available on this tour?

        We have an original Fisherman's Wharf Walking Tour that does not include Cable Car tickets, but we do have a package that includes Alcatraz and Cable Car tickets - this is a deal!

    • +Grand Tour of Los Angeles
      • Is there anything specific that I should bring on the Grand Tour of Los Angeles Tour and what type of clothes should I wear?

        Bring yourself, your camera and your friends. We want to make the Grand Tour of Los Angeles as enjoyable as possible for you and your party. You should also take with you a print-out of your tour confirmation. We will send it to the email address that you provide upon making a tour reservation. We recommend that you wear comfortable walking shoes and comfortable clothing. Just remember, you are in Los Angeles to enjoy yourself, no need to dress up!

      • How long will the Grand Tour of Los Angeles last?

        The Grand Tour of Los Angeles will last between 5-6 hours from when you get picked up at your hotel in Los Angeles until we drop you off again.

      • Is there walking involved in the Grand Tour of Los Angeles?

        Some walking may be involved on the Grand Tour of Los Angeles when we reach the Hollywood Walk of Fame - then again, that's all part of the experience! You will also have 30-45 minutes for your lunch break where you have the freedom to browse the stores of the Farmer's Market and The Grove, one of the famous shopping malls in Los Angeles.

      • What is the La Brea Tar Pits?

        La Brea Tar Pits is one of the world's largest fossil localities. It is a famous cluster of tar pits dating back 40,000 years ago and can be found in the heart of Los Angeles.

      • Will my ticket be valid for 24 hours from the time of purchase on or is it only valid 24 hours on the day of purchase?

        Ticket is valid for 24 hours, starting at the moment when you boarded the bus.

      • Is lunch included in the tour price? If not, is there a place where we can buy lunch on the Grand Tour of Los Angeles?

        Unfortunately, lunch is not included in the tour price. However, we do stop at the Farmer's Market in Los Angeles where you can grab a bite to eat. Please also feel free to take a packed lunch with. We will make a lunch stop at Farmers Market where you can find cuisines from all over the world at affordable prices. There will also be enough time to browse around the Grove, a famous shopping area of Los Angeles

      • Where do your tours pick up from?

        The Grand Tour of Los Angeles can pick you up from the your Los Angeles hotel. Our full hotel list can be found when making a tour reservation. We can pick up from any hotel in:

        Santa Monica 

        Hollywood 

        Bel Air or Beverly Hills 

        Pasadena or Burbank 

        Airport area (LAX) 

        If you are having problems finding your Los Angeles hotel in the list, give us a call toll-free on 
        1-866-231-3752 (or internationally on 1-415-357-0700) and we would be more than welcome to help.

      • Where can i board this tour?

        There are four different Hop-on-hop-off routes throughout Los Angeles stoping at different sights throughout the city. You can board the tour at any of these stops. Please check our Website at http://www.extranomical.com/LOS_ANGELES/LOS_ANGELES_HOP_ON_HOP_OFF_TOUR.htm for more information on the stops.

      • My hotel is not on your hotel pickup list. What should I do?

        If you cannot find your Los Angeles hotel in our pick up list, please call us on 1-415-357-0700 and we would be more than helpful to assist you.

    • +Grand Tour of Los Angeles & San Francisco City Insiders Combo
      • Can we choose which days to take each tour?

        Yes, when selecting the Best of San Francisco and Los Angleles Tour, you should select the first date of your tour when prompted. You should also provide additional details in the comment provided so that we know how to proceed with your reservation. You could also call us directly on 1-415-357-0700 and inform us when you would like to take each part of the tour.

      • Does the tour involve transport from San Francisco to Los Angeles or vice versa?

        Unfortunately, we cannot provide transportation between San Francisco and Los Angeles. You can, however, take a plane from San Francisco International Airport (SFO), or other San Francisco airports, to Los Angeles International (LAX), or other Los Angeles airports. Alternatively, the Greyhound bus or the San Francisco/Los Angeles Shuttle can take you between both cities.

      • Do we have to pay for both parts of this tour at the same time?

        Yes, both parts of the Best of San Francisco and Los Angeles Tour must be paid for at the same time as this is a special price for both tours.

      • Can we change the Grand Tour of Los Angeles Tour to something else?

        There will be a change fee of $25 per person, or 10%, whichever is greater, as per Extranomical Tours Terms & Conditions. If the alternative tour is more expensive, we will also have to charge the difference between the two in addition to the change fee.

      • Can we change the San Francisco City Insiders Tour to something else?

        There will be a change fee of $25 per person, or 10%, whichever is greater, as per Extranomical Tours Terms & Conditions. If the alternative tour is more expensive, we will also have to charge the difference between the two in addition to the change fee.

      • How do I choose my hotel pickup for each tour?

        On our Tour Reservations page, you can select your hotel pickup for the first part of your tour, either in San Francisco or Los Angeles. For your second Hotel Pickup, you should just add a comment in the comment box and we will send you your confirmation email with all the details you need for each tour, including your pickup times.

      • Can I board the tour in San Francisco?

        You can only board the San Francisco City Insiders Tour in San Francisco, and vice versa, you can only board the Grand Tour of Los Angeles in Los Angeles. To take the Best of SF & LA Combo Tour you will have to be in each city at the time of your tour. Please note that this tour does not provide transportation from SF to LA or vice versa.

    • +Movie Star Home Tour LA
      • How long does the Movie Star Homes Tour last?

        The Movie Star Homes Tour is a half day tour, and lasts approximately 3 hours from when we pick you up until we drop you off at your Los Angeles Hotel again.

      • What is the maximum number of people on the Movie Star Homes Tour?

        We can accept tour groups of any size. If you tour group is over 14, we would ask you to call us toll-free on 1-866-231-3752 (or internationally on 1-415-357-0700).

      • Will there be much walking involved on the Movie Star Homes Tour?

        The Movie Star Homes Tour is relatively short but we will take you to as many celebrity homes as is possible. There will be very little walking involved, if any, on the Movie Star Homes Tour.

      • How many stops will there be on the tour?

        There will be no actual stops on the Movie Star Homes Tour but we do drive through Beverly Hills, Rodeo Drive and Hollywood.

      • How many Star's homes will I see with this tour?

        Approximately 40 but the tour will only stop at about 4 stops.

      • How many different celebrity homes do we visit?

        On your Movie Star homes Tour, you will be passing by approximately 50 celebrity homes and your tour guide will tell you lots of interesting facts and stories about these Los Angeles Movie Star Homes.

      • Which celebrity homes do we go to?

        You will mostly see houses belonging to celebrities who live in Beverly Hills and Bel Air. Among these homes, you will see the past and present homes of Marilyn Monroe, Michael Jackson, David and Victoria Beckham, Larry King, Elton John, Cher, Ozzy Osbourne and many others.

      • Where does that tour stop?

        The Movie Star Homes Tour starts and ends at the Hollywood Walk of Fame, or the Chinese Theater to be exact. The Hollywood Walk of Fame is right in front of the Chinese Theater.

      • Do we have to pay to see the Hollywood Walk of Fame?

        No you do not have to pay anything to see or walk along the Hollywood Walk of Fame. However the will be street performers who earn a living from the tips they receive from tourists and locals alike.

      • Is lunch included in the Movie Star Homes Tour? If not, where are we going to have lunch?

        Lunch is not included in the tour price. You can take a packed lunch with you on the Movie Star Homes Tour but we do recommend that you eat before the tour begins as there will be no stops for food throughout the tour. We plan to use the full 3 hours to give you the best tour experience you could hope for.

      • How will we recognize the tour bus?

        Our vehicles will say ‘Extranomical Tours Los Angeles’ on the side. If you need assistance, please ask your hotel concierge for help. Sometimes, parts of our tours are operated by 3rd party vendors and we will let you know how to find their vehicles.

      • What kind of vehicle will take us on the tour through Los Angeles and Hollywood?

        Only small vehicles are allowed on the streets of Beverly Hills. Your tour vehicle will either be a Mini-bus or 15 passenger tour van.

      • Are there restrooms on the tour bus?

        We cannot guarantee restrooms on any of our tour vehicles but we do provide stops throughout the tour where you can use restrooms.

    • +Movie Star Home Tour LA with Chinese Theater Interior Tour
      • What is the Chinese Theater?

        The Chinese Theater (or Grauman's Chinese Theater) is the most famous theater in the world. It hosts the top movie premieres and is one of the main showpieces for any tourist in Los Angeles.

      • How long is the tour inside the Chinese Theater?

        The Chinese Theater Tour lasts approximately 30 minutes. It is a narrated guided tour inside the world's most famous movie theater.

      • Are the tickets included in the tour price and where can I pick them up?

        Yes, your tickets will be included in the price you pay for the Movie Star Homes Tour with Chinese Theater Interior Tour. Your tickets can be picked up from the main entrance to the Chinese Theater on the Hollywood Walk of Fame.

      • Can we stay inside the Chinese Theater after the tour has finished?

        No, once the Chinese Theater Tour ends in the morning, your Movie Stars Homes Tour will begin and you should make your way out to the front of the Chinese Theater, where the tour vehicle will pick you up. If you would like to spend more time inside the Chinese Theater after the tour, you can purchase a ticket for any movie showing and visit the Chinese Theater later in the day on on a separate day if you like. The movie ticket prices are of similar value to those in other Los Angeles movie theaters.

      • Do we get picked up after the Chinese Theater part of the tour?

        No, after your Chinese Theater Interior tour, you will have to make your own way back to your Los Angeles hotel, but not after exploring more of Downtown Hollywood.

    • +Movie Star Home Tour LA with Grand Tour of Los Angeles
      • Is there anything specific that I should bring on the combination tour?

        All you need to bring with you is yourself, your camera and your friends. We aim to give you the most enjoyable experience possible on any tour in Los Angeles. You may wish to bring a print-out of your confirmation email as proof of payment.

      • What type of clothes should I wear on this combination tour?

        We recommend that you wear comfortable walking shoes and comfortable clothing. Just remember, you are in Los Angeles to enjoy yourself, no need to dress up!

      • What is the average temperature in Los Angeles?

        Los Angeles weather varies depending on the season. SUMMER MONTHS (JUNE, JULY, AUGUST) Average High temperature: 85°F - Average Low temperature: 63°F, WINTER MONTHS (DECEMBER, JANUARY, FEBRUARY) Average High temperature: 70°F - Average Low temperature: 48°F

      • Can we pick the days we would like to do each tour?

        When booking this combination tour, we will book your Movie Star Homes tour on the morning of the tour date you select. We will then book you on the Grand Tour of Los Angeles on the morning of the day afterwards. If you would like to make any changes to this, we ask you to call us at Extranomical Tours on 1-415-357-0700 upon making your tour reservation.

      • Is there a place where we can buy lunch on the combination tour?

        You can take a packed lunch with you on the Movie Star Homes Tour but we do recommend that you eat before the tour begins as there will be no stops for food throughout the tour. We plan to use the full 3 hours to give you the best tour experience you could hope for.

    • +Movie Star Home Tour LA with LA Hop on Hop off 24hr & 48hr
      • How much time will we have on the Los Angeles Hop-on Hop-off Tour?

        Depending on which ticket you purchase for the Los Angeles Hop-on Hop-off Tour, either 24 hours or 48 hours, your tickets will be valid for the full 24/48 hours upon boarding the vehicle for the first time.

      • How will we recognize the tour bus?

        The Los Angeles Hop-on Hop-off Tour bus will be a Open-topped Double Decker tour bus.

      • What is the maximum number of people that will be on the Los Angeles Hop-on Hop-off Tour?

        There is no limit on a total number of passengers for the Los Angeles Hop-on Hop-off Tour. The tour buses are large enough to accommodate large groups.

      • Will the tour be on a small vehicle?

        Only small vehicles are allowed on the streets of Beverly Hills. Your tour vehicle will either be a Mini-bus or 15 passenger tour van.

      • Is the Los Angeles Hop-on Hop-off Tour a guided tour?

        Yes, the Los Angeles Hop-on Hop-off tour will be a guided tour when on the tour bus. Once you depart from the vehicle however, it will be a self-guided tour until you board the Hop-on Hop-off tour bus again.

      • Can both tours be on the same day?

        Yes, both of these tour can begin on the same day. If you book the Movie Star Homes Tour in the morning you can be dropped off at any of the pickup points for the Hop-on Hop-off tour that are on the same tour path. Your Los Angeles Hop-on Hop-off Tour tickets will only be valid from the moment you collect your passes on the tour bus.

      • Where do we get picked up from on the Los Angeles Hop-on Hop-off part of the tour?

        You can get picked up from any of the stops on either of the four routes that the Los Angeles Hop-on Hop-off Tour takes. You should be able to see a map of all the routes if you look at the tour itinerary for the Los Angeles Hop-on Hop-off Tour.

    • +Movie Star Home Tour LA with Madame Tussaud's Hollywood Tour
      • What is Madame Tussaud's Hollywood Museum?

        Madame Tussaud's Hollywood Museum is part of the world's most famous wax museum's. It displays many worldwide celebrities throughout Europe, Asia and the USA.

      • How long do we stay at the Madame Tussaud's Hollywood Museum?

        After your Movie Star Home Morning Tour, you will be dropped off at the Madame Tussaud's Wax Museum shortly after 11am. You will have from then until 8pm midweek, or 10pm at weekends.

      • Can we take pictures inside Madame Tussaud's Wax Museum?

        Yes, you can take as many pictures as you like inside Madame Tussaud's Hollywood Museum.

      • Are both parts of this tour on the same day?

        Yes both parts of this tour will be booked on the same day. However, if you wish to make amendments to your reservation, please call us directly on 1-415-357-0700.

      • Where do we pickup our tickets for the Madame Tussaud's Hollywood Museum?

        We provide Madame Tussaud’s Tours through our partners. Once you purchase the tour tickets, we will provide you with information about how to collect your tickets.

    • +Movie Star Home Tour LA with Universal Studios
      • How long can we stay in Universal Studios?

        Regular Universal Studios hours are from 10:00am until 6:00pm. Times are subject to change with out notice and can be found on the Universal Studios Hollywood Official website.

      • Are both of these tours available on the same day?

        Yes both parts of this tour will be booked on the same day. However, if you wish to make amendments to your reservation, please call us directly on 1-415-357-0700.

      • Is the Universal Studios a guided tour?

        No, your visit to Universal Studios is not a guided tour but there will numerous activities inside the theme park for you to enjoy and take part in.

      • Is Universal Studios open all year long?

        Universal Studios opening hours can vary throughout the year, but it is open every day of the year.

      • What is the maximum number of tickets we can buy at one time?

        There is no limit as to how many Universal Studios tickets you can purchase. If your tour group is more than 14 people, please call us toll-free on 1-866-231-3752 (or internationally on 1-415-357-0700)

      • Are food and beverages included?

        Food and beverages are not included in this tour package, but there will be plenty of opportunities to eat and drink once you get inside Universal Studios. You may also bring a packed lunch with on the Movie Star Homes Tour.

    • +LA Hop on Hop off Tour
      • How much time will we have on the Los Angeles Hop-on Hop-off Tour?

        Depending on which ticket you purchase for the Los Angeles Hop-on Hop-off Tour, either 24 hours or 48 hours, your tickets will be valid for the full 24/48 hours upon boarding the vehicle for the first time.

      • Does the Los Angeles Hop-on Hop-off Tour run everyday?

        Yes the Los Angeles Hop-on Hop-off Tour runs everyday. Every 30 minutes, a tour bus departs from its designated location, depending on which route it will take.

      • What kind of vehicle will take us on the Los Angeles Hop-on Hop-off Tour? Will the tour be on a small vehicle?

        The Los Angeles Hop-on Hop-off Tour bus will be a Open-topped Double Decker tour bus. No, the Los Angeles Hop-on Hop-off Tour bus will be a large Open-topped Double Decker vehicle.

      • Is the Los Angeles Hop-on Hop-off Tour a guided tour?

        Yes, the Los Angeles Hop-on Hop-off tour will be a guided tour when on the tour bus. Once you depart from the vehicle however, it will be a self-guided tour until you board the Hop-on Hop-off tour bus again.

      • Where does the tour take us in Los Angeles?

        If you have a look at the tour itinerary for the Los Angeles Hop-on Hop-off Tour, you will see that there are four routes the tour bus can take. You can get off and on at any of these stops along the way.

      • Do we stop in Beverly Hills and Hollywood?

        Yes the Red Route on the Los Angeles Hop-on Hop-off Tour stops in Hollywood and Santa Monica, it also stops in Hollywood on the Red Route

      • How long will we spend in Hollywood?

        Depending on which type of ticket you have purchased, you can stay in Hollywood for as long as you like before getting back on the Los Angeles Hop-on Hop-off Tour bus.

      • Where do we get picked up for the Los Angeles Hop-on Hop-off tour and where do we get dropped off after the tour?

        You get get on the tour bus at any one of the stops along any one of the four routes that the tour bus takes. The Los Angeles Hop-on Hop-off Tour departs from the Chinese Theater at 9:20am and departs regularily throughout each day. You can choose to get dropped anywhere along any of the routes that the Los Angeles Hop-on Hop-off Tour takes.

    • +Universal Studios
      • How long can we stay in Universal Studios?

        Regular Universal Studios hours are from 10:00am until 6:00pm. Times are subject to change with out notice and can be found on the Universal Studios Hollywood Official website.

      • Are half day tickets available for Universal Studios?

        No, only full day passes are available.

      • Is Universal Studios open all year long?

        Yes, however, you should also check on the Universal Studios Hollywood Official Website for blackout dates or unforeseen closures.

      • Which kind of tour vehicle will we be traveling in?

        Universal Studios is not a guided tour. We can provide a transportation right from your hotel doors to Universal Studios Hollywood. Also, you can use regular Los Angeles Subway Metro system and get to Universal City Station on your own. Universal Studios Hollywood is right across from the Metro Station.

      • Is there a maximum number of tickets we can purchase at any one time?

        There is no limit as to how many Universal Studios tickets you can purchase. If your tour group is more than 14 people, please call us toll-free on 1-866-231-3752 (or internationally on 1-415-357-0700).

      • Can we bring children to Universal Studios?

        Yes, Universal Studios is open to adults and children of all ages.

      • Is this a guided tour or do you go around the park on your own?

        There is a guided Studio Tour, which is included in the ticket price. We highly recommend you to take this free tour to see the actual movie sets and movie based attractions you have seen in the cinema and theaters. Also, there are a lot of places along the Studio Tour where you can go on your own, such as the Universal Citywalk.

      • Do we have to pay for attractions when inside the Universal Studios?

        No, only full day passes are available.

      • How does the Front of the Line pass work?

        The Universal Studios Front of the Line Pass provides you with all-day admission including access to all rides and attractions, reserved seating for all shows throughout the day and behind the scenes access at Waterworld, Universal Animal Actors and T2:3D. Print our your tickets upon receipt so that you don't have to queue up and avoid front gate sell-outs.

      • How does the Universal Studios VIP Package work? Do we still have to queue up for the attractions?

        With the Universal Studios VIP Package, you can begin your day with valet parking, a continental breakfast, complimentary escort and seating to all the shows and attractions and a gourmet lunch in an exclusive VIP dining room. You will be escorted to reserved seating for all the attractions and shows when you show your Universal Studios VIP Pass.

      • Are food and beverages included?

        No, food and drinks are not included are not included in the standard Universal Studios Packages, but there will be plenty of spots inside the theme park where you can buy food.

    • +Disneyland
      • How long do we stay in Disneyland?

        Regular theme park hours for Disneyland are from 9:00am to 9:00pm. There are Extra Magic Hours available on certain days, when Disneyland is open for 3 hours longer.

      • Is this a guided tour inside Disneyland?

        There are several guided tours available inside Disneyland for an additional cost.

      • Is Disneyland open everyday?

        Yes, Disneyland is open everyday. Regular theme park hours for Disneyland is from 9:00am to 9:00pm. There are Extra Magic Hours available on certain days, when Disneyland is open for 3 hours longer.

      • What is the maximum number of tickets I can buy?

        There is no limit as to how many Disneyland tickets you can purchase. If your tour group is more than 14 people, please call us toll-free on 1-866-231-3752 (or internationally on 1-415-357-0700).

      • How long are these tickets valid for?

        Your Disneyland tickets are only valid for the specific date that you request when making a reservation.

      • How far is Disneyland from Los Angeles?

        Disneyland is located in the Anaheim, which is 30 miles from Los Angeles. It usually takes around one hour to get there from Downtown Los Angeles.

      • If I want to go to Disneyland, should I book a hotel in Anaheim?

        Our recommendation is to stay either in Hollywood, Downtown Los Angeles or Santa Monica, where there are many more sightseeing attractions to see and you can take transportation to Disneyland instead.

      • Are these tickets valid for both Disneyland and California Adventure?

        Each ticket you purchase is only valid for either Disneyland OR California Adventure, NOT both.

    • +Knott's Berry Farm
      • What is Knott's Berry Farm?

        Knott's Berry Farm is America's very first theme park. This theme park is situated in the Anaheim, about 20 minutes drive time from Disneyland.

      • How long do I get to stay in Knott's Berry Farm?

        Knott's Berry Farm is open from 10am everyday until 5:30pm midweek, and as late as 11pm on selected weekends.

      • Is Knott's Berry Farm open everyday?

        Yes, Knott's Berry Farm is open everyday.

      • Can we bring children to Knott's Berry Farm?

        Yes, Knott's Berry Farm is open to adults and children of all ages.

      • How do I get from my hotel in Los Angeles to Knott's Berry Farm?

        Your transportation is included in the price you pay for these tickets. You will be picked up and dropped off right at your Los Angeles hotel.

      • What is the maximum number of tickets I can buy at once?

        There is no limit as to how many Disneyland tickets you can purchase. If your tour group is more than 14 people, please call us toll-free on 1-866-231-3752 (or internationally on 1-415-357-0700).

      • Do we still have to pay a fee for each attraction?

        No, all rides and attractions are included in the ticket price.

    • +California Adventure
      • How long do we stay in California Adventure?

        Regular theme park hours for California Adventure are from 9:00am to 9:00pm.

      • Is this a guided tour inside California Adventure?

        No, we only provide the tickets for California Adventure. However, there will be many attractions and staff on duty to help you with requests once to get inside the theme park.

      • Is California Adventure open everyday?

        Yes California Adventure is open every day of the year.

      • What is the maximum number of tickets I can buy?

        There is no limit as to how many California Adventure tickets you can purchase. If your tour group is more than 14 people, please call us toll-free on 1-866-231-3752 (or internationally on 1-415-357-0700).

      • How long are these tickets valid for?

        Your California Adventure tickets are only valid for the specific date that you request when making a reservation.

      • How do I get from my Los Angeles hotel to California Adventure?

        Your transportation is included in the price you pay for these tickets. You will be picked up and dropped off right at your Los Angeles hotel.

    • What group sizes can you accommodate?

      Any! From intimate experiences to large group charters, we can accommodate groups of any size.

    • What is the minimum time frame I can book for private transportation?

      We book in four hour minimums.

    • I am not sure how many guests will be in our group. Can I still book?

      Of course! We recommend booking for the smallest group you could expect, then adding vehicles or growing into larger sized vehicles to accommodate your headcount. Our tour coordinators can recommend a strategy for working with groups of unpredictable size. 

    • I'm not familiar with the Bay Area or Los Angeles. Can you suggest some fun ideas for our group?

      We would love to! Developing awesome tours for groups visiting the Bay Area or Los Angeles is our specialty. Leave the details to us.

    • Our group doesn't speak English. Do you have foreign language guides?

      We offer foreign language guiding services in over 26 different languages. Let us help you create a memorable experience for your guests far from home. 

    • Can you book hotels for our group?

      Typically, your local travel agent is your best resource for booking accommodation. We can partner with your travel agent to create complimentary activities to your existing itinerary. 

    • On wine country charters, do I get to pick my own wineries to visit?

      Sure! If you would like to arrange your own winery appointments, just let us know. However, if you would prefer to leave it to our tour coordinators, we'll be happy to make your winery appointments for you.

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