Muir Woods Expedition℠ PLUS City Insider's Tour

• How do I book or make a reservation?
• How do I pay for my tour?
• What types of payments do you accept?
• Will I get a discount if I book a second tour?
• Are there any advantages by booking my tour online?
• Can I combine two or more discount codes?
• My discount code isn’t working!
• I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?
• Can I cancel or change my reservation?
• Where do I pick up the tickets for my tour?

• How do I book or make a reservation?

  You can book online to receive an online discount, or call our office at 1-866-231-3752 (toll free from the USA) or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can book a tour with us in person at our office location, provided our office is open.

• How do I pay for my tour?

  If you are reserving your tour online, your credit card will be charged within 24 hours. We require a valid credit card to hold all phone & internet reservations. Alternatively, you can pay us in person at our office location for any tour, provided our office is open. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number.

• What types of payments do you accept?

  Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept debit cards with symbols of these card companies. Please note that “pre-paid” cards and “travel” cards often are not accepted by our system and it is possible we may ask you to provide an alternate payment method if the initial payment does not go through.

  Cash: You can pay cash at our office location for any tour. You can also choose to pay in cash to your driver by calling the office directly and providing a valid debit or credit card number. Please state to your reservation agent that you would not like your card to be charged and that you would like to pay your Expedition Leader in cash on the day of your tour.

  Apologies, but we do not provide a travel or personal check payment option, nor can you choose to pay with cash for any online reservations.

• Will I get a discount if I book a second tour?

  For certain tours, you can get up to a $9 discount off your second tour. The $9 discount can be applied to Extranomical-operated tours only. Instructions to redeem this offer online can be found during your check out process in the booking form on page 3, but you can also receive this discount by calling our office directly. The discount must be redeemed at the time of reservation and cannot be applied after you have made the booking.

• Are there any advantages by booking my tour online?

  You will get an automatic discount on your first tour when you book online at www.extranomical.com!

• Can I combine two or more discount codes?

  At this time only one discount code can be accepted per reservation. You must choose which one you would like to apply upon making your booking. There is a space for the discount code or “tracking code” on the final page of the booking form.

• My discount code isn’t working!

  Not every code will be applicable to every single reservation. Please read the terms of the discount code you are attempting to use carefully, and note that some codes provided by third parties may have expired. If the code is valid and has been correctly applied you will see the value reflected on the final checkout page before submitting your reservation.

• I’ve already made a reservation but forgot to add the discount code. Can you refund me the discount?

  Unfortunately, any discount code you would like to use must be applied at the time of your booking. The code must be redeemed at the time of reservation and cannot be applied after you have made the booking.

• Can I cancel or change my reservation?

  Full refunds will be given for cancellations to any 1-day and half-day tour reservations made more than 24 hours before the scheduled departure time. Any cancellations with less than 24 hours notice will not be entitled to any refunds.

  Tours with hotel packages and other third-party attractions tickets (ie. Monterey aquarium tickets) cancelled or changed with more than 10 days notice prior to departure, will incur a $35.00 fee or a fee of 10% of the package cost, whichever is greater.

  Cancellations of any Tour package or 3rd party attraction ticket with less than 10 days notice will not be entitled to any refunds. Airport shuttles, Bay Cruises and Alcatraz tickets are nonrefundable.

• Where do I pick up the tickets for my tour?

  You do not need to have a physical voucher to board Extranomical-operated tours. Please follow the instructions on your confirmation for any 3rd-party-operated tours such as Bay City Bikes, Blue & Gold Fleet, Airport Express, et al. If you have purchased the Ferry Bay Cruise tickets, your Expedition Leader will give these to you upon boarding your tour.

  Please note that Alcatraz Cruises will require that each adult boarding the boat to Alcatraz bring their photo ID or passport for identity verification. 

Customer Reviews

Muir Woods Expedition℠ PLUS City Insider's Tour

5 5 2 customer reviews

– linda and joe f. on 10/28/2014

This All City afternoon tour (attached with a morning tour through Muir Woods) through SF was absolutely awesome. Our bus driver/guide, Genna, was just awesome, he was filled with all kinds of facts, history data and such of every part of the city he drove us through.......his skills in negotiating the streets/traffic were awesome too! He made sure we got to see the parts of SF connected with history, I especially appreciated seeing the area of Haight-Ashbury, so rich in history of the 60's. Genne managed to let us take a walking tour in the area and we experienced an amazing "artist's alley". The walss on both sides of the alley were painted end to end by various residents....each reflecting the moods/talants of the artists. It was absolutely amazing and we thank Genna for giving us this experience....he took the time to give all of us an amazing afternoon, a BIG highlight of our week in SF. BRAVO, Genna and Extranomical......so worth the $$$ and time.

– Sandra I. on 03/31/2012

Our Guide Paul who's knowldege of San Francisco gave us an insider view of the city and not just the regular tourist spots. Paul who's picture is NOT above, was courteous, polite, informative and very much intuned to making both Muer Woods & the San Francisco City tour both fun and interesting.