You are here
Why book from Extranomical Tours?
The majority of our tours are operated directly by Extranomical which means we have vehicles and tour guides who are committed to serving you. This enables us to provide the highest quality control possible. We conduct customer satisfaction surveys daily and our guides are financially compensated based on your feedback after the tour; on average, our tours have over a 90% customer satisfaction rating! On the few tours that we do subcontract, we only use partners with whom we have established relationships for many years and trust the safety and quality of their service.
San Francisco based
Only locals can know San Francisco well enough to offer the best tour possible. Our Office is located at 928 Harrison Street, San Francisco, CA 94107. In addition to our 1-800 number, we have local number as well, connected to a live person who can tell you if the weather is sunny or foggy or if there is a special event in San Francisco that may be of interest to you. There is no comparison, we are always there for you!
We are available from 6:00 AM -10:00 PM every day of the week, 365 days a year (sometimes even 366 days!) and we don't have a phone tree so there are no transfer marathons; when you call us, you speak to our agents directly, every time. Our offices have reservation agents available even on New Years Eve because we know that you are on vacation and have worked hard to enjoy your time in San Francisco. We want to make it as easy and as convenient as possible to help you arrange a tour, even if you call late night the day before you'd like to participate. The additional benefit of our extended hours of operation is that we can assist you to the best of our ability if there is ever a snag in your travel plans.
Strict Quality Control
- Our reservations staff is very diverse and on any given day, we can accommodate 5-6 different languages. To better understand and explain our tours, the staff has been on our tours to experience them first hand. We have a manager on duty seven days a week to supervise our reservations and tour operations, ensuring that if there are any hiccups, someone can resolve any issue should one arise. Our reservations agents are not commission based, but rather financially compensated by making sure that our customers receive fast efficient and friendly service every time.
- Our tour guides are extensively trained in both safe driving techniques and on providing an informative and interesting tour. They are evaluated and financially compensated based on the customer tour reviews that we request after each tour. Tour guides who obtain the highest ratings, usually a customer satisfaction rating of 95% or above, are awarded a bonus at the end of each month.
- Our vehicles vary in size and since we specialize in small-group tours, many of the vehicles are full-sized vans or minibuses. This allows for a more intimate experience, without having to arrange a large group. The vehicles are inspected numerous times by our drivers, mechanics and the California Highway Patrol to ensure the vehicles are in top mechanical shape.
Vehicle Safety Inspection
Safety is paramount in our industry and one of the biggest safety components in the tours we provide are our vehicles. Extranomical's fleet includes vans and mini-buses. Our vehicles are inspected constantly; first in the morning when the tour guide begins his/her day; second throughout the day the tour guide is verifying fluid levels, tire pressure and the general operation of the vehicle is monitored throughout the day. The vehicles are also inspected regularly (at least every 10,000) miles by our vehicle maintenance staff and also by independent certified mechanics during their routine maintenance. If that were not all, we also go through a thorough inspection performed by the California Highway Patrol once a year.
Tour Guide Training
Before being hired, our guides are tested on safety driving in realistic situations around San Francisco so that they are familiar with the hotels and routes that we drive to pick up our passengers. The prospective tour guides are given tour material that we use to provide structure to the narration of our tour. Prospective tour guides are tested in our office through an oral presentation to one of our managers and are allowed to move on to the next training phase only when completing this step successfully.
Extranomical was founded in 2002 and is one of the fastest growing tour companies in San Francisco, currently performing more tours than any other company to Yosemite National Park, Muir Woods and Wine Country. We are also pioneers in offering tours to San Francisco's Best Restaurants with our "Best San Francisco" Taco Tours, Sushi Tours and Pizza Tours. To date, we have served over 10,000 happy customers. Guests have chosen our tours to get engaged, begin or end round-the-world adventures, celebrate their anniversaries, welcome new employees and more! We look forward to serving you soon!
Complementary San Francisco Locals Travel Guide
Hoping to give our customers a more comprehensive SF experience, our office staff, friends and family have contributed to an exclusive guide book that we hope you will enjoy. It contains not only the usual tourist attractions that every visitor must see in San Francisco, but also many of the local spots that we San Franciscans enjoy. All people who make a booking receive an electronic copy that is constantly updated with the most recent information on San Francisco that should prove to be useful and entertaining.
Fully Licensed and Insured
Extranomical Tours, LLC. is a California corporation that is fully licensed by the Public Utilities Commission to perform sightseeing tours permit TCP-18350. We also have permits to operate tours in Yosemite National Park and the Golden Gate National Recreation Area (GGNRA).
Our clientele is very independent and likes to venture to places where most tour companies do not go. Due to the small size of our groups, our tours offer a distinct "traveling with friends" feel where the majority of people interact with each other and we are also able to visit locations larger vehicles do not explore. We can accommodate small or large groups and we keep our distinct more personalized service. All our unique tours can be customized to fit the needs of your group and leisure travelers.